2nd Line Support
Cora Health Group Limited · Newcastle upon Tyne, NE12 8EU
Act as the escalation point for complex IT incidents and service requests, delivering advanced troubleshooting and root cause analysis. Provide both remote and on-site technical support for desktops, laptops, Microsoft 365 applications, and associated technologies. Maintain and optimise the desktop and laptop estate to ensure performance, reliability, and security. Install, configure, upgrade, and support hardware, operating systems, software, and peripheral devices. Manage and maintain accurate IT asset records and inventory information to support compliance and audit requirements. Work collaboratively with internal teams, third-line support providers, and external suppliers to resolve technical issues efficiently. Identify opportunities to improve IT processes, service delivery, and knowledge sharing across the support function. Support major incidents and contribute to the successful transition of new or updated services into the live environment. Travel to sites across the UK as required to provide hands-on technical support and project assistance.
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