Housing Solution and Support Caseworker

Housing Solutions and Support Caseworker

Grade B £28,598- £34,434 per annum

Consultation grade - subject to formal evaluation under the Equal Pay Programme

Working 36.50 hours per week

Permanent

About the role

Birmingham City Council are looking for motivated and compassionate individuals to join the Housing Solutions and Support Service as Caseworkers. This is a key frontline role where you will support the delivery of homelessness prevention and case management activity, helping the Council meet its statutory duties and wider housing priorities.

You will play an important role in supporting households who are homeless or at risk of homelessness, ensuring they receive timely advice, appropriate interventions, and access to suitable housing solutions. You will work in a fast-paced service where early intervention and effective support can make a real difference to people’s lives.

This role sits across two key frontline functions within the service, and you may be allocated to support one of the following areas: Homelessness Prevention or Supported Housing.

• In Homelessness Prevention, you will lead teams delivering statutory assessments, prevention and relief activity, ensuring timely decision-making and improved outcomes to reduce demand on temporary accommodation.
• In Supported Housing, you will contribute to the oversight and development of commissioned services, ensuring effective delivery, performance monitoring and improved outcomes for residents with complex needs.

This is a challenging but rewarding role within a dynamic and evolving service, where you will contribute to improving outcomes for some of the city’s most vulnerable residents.

What you will be doing

In this frontline role, you will:

• Provide housing advice, guidance, and support to households who are homeless or at risk of homelessness
• Assess homelessness applications and make decisions in line with statutory duties and legislation
• Carry out detailed assessments and investigations to understand customers’ housing and support needs
• Develop and maintain Personal Housing Plans (PHPs) to support prevention and relief outcomes
• Support customers to remain in their existing accommodation or access suitable alternative housing solutions
• Work proactively to prevent homelessness and reduce reliance on Temporary Accommodation
• Arrange interim accommodation where homelessness cannot be prevented
• Work closely with Temporary Accommodation and Accommodation Finding teams to support move-on into settled housing
• Identify additional support needs and refer customers to appropriate agencies and services
• Maintain accurate and detailed case records in line with data protection and service requirements
• Work collaboratively with internal teams and external partners to deliver coordinated support to customers
• Manage your own caseload effectively, ensuring all work is completed within statutory timescales

About you

We are looking for individuals who are empathetic, resilient, and able to work effectively in a fast-paced and challenging environment.

You will bring:

• Experience working in a housing, homelessness, or customer-focused frontline role (or a related field)
• A good understanding of housing and homelessness issues, and a willingness to develop knowledge of relevant legislation
• Strong communication skills, with the ability to engage and support customers in sensitive situations
• The ability to gather, analyse, and interpret information to make sound decisions
• Good organisational skills, with the ability to manage a varied workload and meet deadlines
• Confidence using IT systems and maintaining accurate records
• The ability to work collaboratively with colleagues and external partners
• A high level of attention to detail and accuracy
• Resilience and the ability to remain calm under pressure
• A commitment to delivering high-quality services and improving outcomes for residents

These roles are hybrid, with working arrangements based on service needs and requiring attendance at face-to-face meetings.

Please upload an up-to-date CV via the attachments part of your application.

Unfortunately, we cannot consider any applications without a CV attached.

Birmingham City Council is an accredited Disability Confident Leader employer, and we are committed to employing, retaining and developing all of our people.

We want to ensure your recruitment journey with us is a positive and equitable one, so please let us know if there are any reasonable adjustments, additional support, accessibility needs, or if there is any way in which we can support you through your application.

For any informal enquires please contact Resourcing@birmingham.gov.uk quoting ref 4427

A Disclosure and Barring Service (DBS) check will be undertaken.

Proof of Right to work in the UK will be required for all applicants in accordance with UK Home Office requirements, before any employment offer can be confirmed.

Sponsorship is not available for this post. Applicants must have the right to work in the UK that does not require employer sponsorship for the duration of the appointment.

Job description & Person Specification A9743 Housing Solution & Support Caseworker JDPS (1).pdf

We strive to advertise all roles for a minimum of two weeks. However, due to high application volumes vacancies may close earlier than the stated deadline. We encourage you to submit your application without delay to ensure consideration

Birmingham City Council is committed to safeguarding and promoting the welfare of our citizens and expects all staff and volunteers to share this commitment. You can view our Corporate Safeguarding Policy | Birmingham City Council here

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