Outpatient Operations Lead
Great Western Hospitals NHS Foundation Trust · Swindon, SN3 6BB
To lead on the day to day management of the Outpatient Administration team, supporting the Administration lead to delivery key performance indicators and service developments.
To provide first line support to the team and project leads, with responsibility for performance, workload management, policies and procedures, standards of customer care and quality.
In liaison with the Administration Lead, responsible for ensuring the appropriateness of the services and that the performance management requirements of the Trust are met, in particular financial expenditure targets, cost control, quality and activity targets.
The post holder will be expected to have excellent interpersonal skills, have a thorough understanding of the NHS improvement tools and access targets, the ability to forward plan in a changing environment, with insight and aptitude for managing, measuring and delivering service improvements
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