Patient Experience Officer
Hampshire and Isle of Wight ICB (104) · Eastleigh, SO50 5PB
We are looking for a compassionate and experienced Patient Experience Officer to join NHS Hampshire and Isle of Wight ICB.
You will play a key operational role in delivering a high-quality, patient-centred complaints and experience service, managing complex cases from receipt to resolution in line with NHS standards and legislation.
You will also supervise a small team, support consistent case handling, and contribute to learning and service improvement. The role includes deputising for the Patient Experience Manager when required.
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