Senior Property & Support Officer

Senior Property and Support Officer

Permanent

Grade C - £35,412 - £44,075

Consultation grade - subject to formal evaluation under the Equal Pay Programme

Working 36.5 hours per week

About the role

Birmingham City Council are looking for experienced and motivated individuals to join the Housing Solutions and Support Service as Senior Property and Support Officers. This is a key operational role where you will support the delivery of Temporary Accommodation (TA) services, helping the Council meet its statutory homelessness duties and wider housing priorities.

You will play an important role in supporting a service operating at significant scale, with over 5,500 households currently in Temporary Accommodation and an expanding portfolio of provision across the city. This includes a mix of dispersed accommodation and larger sites, all of which require strong operational oversight to ensure properties are safe, compliant, and used effectively.

Working closely with Temporary Accommodation Managers, you will help oversee day-to-day service delivery, ensuring households are placed in suitable accommodation, supported throughout their stay, and successfully moved on into longer-term housing.

This is an exciting opportunity to be part of a high-impact service, contributing to reducing reliance on unsuitable accommodation and improving outcomes for some of the city’s most vulnerable residents.

What you will be doing

In this operational role, you will:

• Support the day-to-day operation of the Temporary Accommodation service, ensuring high-quality and compliant service delivery
• Provide tenancy support to households in temporary accommodation, helping them to sustain their placement and move on successfully
• Oversee and coordinate property inspections, health & safety checks, and ensure accommodation meets required standards
• Support the placement of households into suitable emergency accommodation, ensuring decisions are fair, lawful, and evidence-based
• Help reduce reliance on Bed and Breakfast accommodation and support move-on into more suitable housing options
• Contribute to tenancy management activity, including handling breaches, managing risk, and supporting safeguarding processes
• Assist with income collection and housing benefit processes to minimise arrears and financial risk
• Supervise and support a small team of officers, providing guidance, performance management and mentoring
• Work closely with casework teams, partners and providers to deliver coordinated support and housing solutions
• Monitor performance and contribute to service improvements using data and operational insights
• Maintain accurate case and property records in line with service and legislative requirements

About you

We are looking for confident and capable individuals who can operate effectively in a fast-paced and demanding environment.

You will bring:

• Experience working in housing, homelessness, property management, or a related frontline service
• A good understanding of homelessness, Temporary Accommodation, and relevant housing legislation
• An understanding and awareness of supporting or supervising staff within a performance-driven environment
• Strong communication skills, with the ability to work with vulnerable households and manage sensitive situations
• An awareness of health & safety and housing standards
• The ability to manage competing priorities and respond to changing service demands
• Strong organisational and problem-solving skills
• Confidence using IT systems and maintaining accurate records
• The ability to build effective relationships with colleagues, partners and stakeholders
• A commitment to delivering high-quality services and improving outcomes for residents

These roles are hybrid, with working arrangements based on service needs and requiring attendance at face-to-face meetings.

Please upload an up-to-date CV and Supporting Statement via the attachments part of your application.  The Supporting Statement should outline how you meet the criteria for the role through your personal qualities, skills and experience and include your motivation for applying to the post.  Note the Personal Statement should be no more than 1500 words.  Unfortunately, we cannot consider any applications without a CV and Personal Statement attached

Birmingham City Council is an accredited Disability Confident Leader employer, and we are committed to employing, retaining and developing all of our people.

We want to ensure your recruitment journey with us is a positive and equitable one, so please let us know if there are any reasonable adjustments, additional support, accessibility needs, or if there is any way in which we can support you through your application.

For any informal enquires please contact the Resourcing Team <Resourcing@birmingham.gov.uk>

A Disclosure and Barring Service (DBS) check will be undertaken.

Proof of Right to work in the UK will be required for all applicants in accordance with UK Home Office requirements, before any employment offer can be confirmed.

Birmingham City Council is committed to safeguarding and promoting the welfare of our citizens and expects all staff and volunteers to share this commitment. You can view our Corporate Safeguarding Policy | Birmingham City Council here.

Sponsorship is not available for this post. Applicants must have the right to work in the UK that does not require employer sponsorship for the duration of the appointment.

Job Description and Person Specification