TA Support Officer

Temporary Accommodation Support Officer

Permanent

Grade B - £28,598 - £34,434

Consultation grade - subject to formal evaluation under the Equal Pay Programme

Working 36.5 hours per week

About the role

Birmingham City Council are looking for compassionate and motivated individuals to join the Housing Solutions and Support Service as Temporary Accommodation Support Officers. This is a key frontline role where you will support the delivery of Temporary Accommodation (TA) services, helping the Council meet its statutory homelessness duties and wider housing priorities.

You will play an important role in supporting a service operating at significant scale, with over 5,500 households currently in Temporary Accommodation and increasing demand across the city. The service continues to grow, with additional accommodation and new sites being mobilised to reduce reliance on unsuitable accommodation and improve outcomes for residents.

Working as part of a wider team, you will provide day-to-day tenancy support to households placed in temporary accommodation, helping them to stabilise their housing situation and move on into suitable long-term homes.

This is a challenging but rewarding role where you will work directly with households experiencing homelessness, often in complex and sensitive situations, making a real and positive difference to people’s lives.

What you will be doing

In this frontline role, you will:

• Deliver tenancy support to households in Temporary Accommodation, helping them to sustain their placement and move on successfully
• Support the placement of households into suitable emergency accommodation, ensuring offers are fair, lawful and evidence-based
• Carry out occupancy visits to ensure accommodation meets required standards
• Support the service to reduce reliance on Bed and Breakfast accommodation and assist with move-on into more appropriate housing options
• Provide practical advice and support, including helping customers access benefits and manage their finances
• Develop and support move-on plans, linking customers with relevant services and support agencies
• Monitor and maintain accurate records, including tenancy information and case notes
• Respond to changes in customer circumstances, safeguarding concerns, and tenancy issues appropriately
• Work collaboratively with caseworkers, managers, and partner organisations to deliver coordinated support
• Support the management of voids, maintenance issues, and property standards to ensure efficient use of accommodation
• Contribute to service improvements and support the implementation of new working practices

About you

We are looking for individuals who are empathetic, resilient, and able to work effectively in a fast-paced and demanding environment.

You will bring:

• Experience working in a customer-focused or frontline role, ideally within housing, homelessness, or a related field
• A good understanding of homelessness, housing issues, or a willingness to learn and develop knowledge in this area
• Strong communication skills, with the ability to engage effectively with a wide range of customers
• The ability to support individuals with complex needs in a calm and professional manner
• Good organisational skills, with the ability to manage competing priorities and meet deadlines
• The ability to problem solve and respond appropriately to challenging situations
• Confidence using IT systems and maintaining accurate records
• The ability to work collaboratively as part of a team and build relationships with partners
• A flexible and adaptable approach to work in a changing environment
• A commitment to delivering high-quality services and improving outcomes for residents

These roles are hybrid, with working arrangements based on service needs and requiring attendance at face-to-face meetings.

Please upload an up-to-date CV and Supporting Statement via the attachments part of your application.  The Supporting Statement should outline how you meet the criteria for the role through your personal qualities, skills and experience and include your motivation for applying to the post.  Note the Personal Statement should be no more than 1500 words.  Unfortunately, we cannot consider any applications without a CV and Personal Statement attached

Birmingham City Council is an accredited Disability Confident Leader employer, and we are committed to employing, retaining and developing all of our people.

We want to ensure your recruitment journey with us is a positive and equitable one, so please let us know if there are any reasonable adjustments, additional support, accessibility needs, or if there is any way in which we can support you through your application.

For any informal enquires please contact the Resourcing Team <Resourcing@birmingham.gov.uk>

A Disclosure and Barring Service (DBS) check will be undertaken.

Proof of Right to work in the UK will be required for all applicants in accordance with UK Home Office requirements, before any employment offer can be confirmed.

Birmingham City Council is committed to safeguarding and promoting the welfare of our citizens and expects all staff and volunteers to share this commitment. You can view our Corporate Safeguarding Policy | Birmingham City Council here.

Sponsorship is not available for this post. Applicants must have the right to work in the UK that does not require employer sponsorship for the duration of the appointment.

Job Description and Person Specification