User Researcher

User Researcher

Fixed Term Contract / Secondment  until March 2027

Grade C - £35,412 - £44,075

Consultation grade - subject to formal evaluation under the Equal Pay Programme

Working 36.5 hours per week

Join the Customer Experience Programme

Are you passionate about transforming services and putting customers at the heart of everything we do? The Customer Experience Programme is offering an exciting for a User Researcher to be part of a dynamic team driving change across Birmingham City Council.

This programme is central to our ambition to deliver excellent customer service for everyone in Birmingham. We’re redesigning services, consolidating support functions, improving customer experience, driving channel shift, improving customer contact through several access channels and embedding a culture of continuous improvement. Whether it’s through smarter use of data, more joined-up services, or human-centred design, we’re committed to making every interaction with the council efficient, consistent, and customer-focused.

About you

You will have previous experience in a User Researcher role and be looking for your next exciting adventure!

We’re looking for individuals who are collaborative, open-minded, and committed to delivering positive outcomes. If you’re ready to help shape the future of customer experience in Birmingham, we’d love to hear from you.

Please upload your up-to-date CV via the attachments part of your application, this is required for shortlisting. Unfortunately, we cannot consider any applications without a CV attached

Birmingham City Council is an accredited Disability Confident Leader employer, and we are committed to employing, retaining and developing all of our people.

We want to ensure your recruitment journey with us is a positive and equitable one, so please let us know if there are any reasonable adjustments, additional support, accessibility needs, or if there is any way in which we can support you through your application.

For any informal enquires please contact the Resourcing Team <Resourcing@birmingham.gov.uk>

Proof of Right to work in the UK will be required for all applicants in accordance with UK Home Office requirements, before any employment offer can be confirmed.

Sponsorship is not available for this post. Applicants must have the right to work in the UK that does not require employer sponsorship for the duration of the appointment.

Birmingham City Council is committed to safeguarding and promoting the welfare of our citizens and expects all staff and volunteers to share this commitment. You can view our Corporate Safeguarding Policy | Birmingham City Council here.

Job Description and Person Specification

4130 - User Researcher JDPS.pdf