Administrative Assistant - Midwifery Led Service

• Act as the first point of contact for Community Midwifery Services, managing incoming telephone calls and emails and responding or redirecting enquiries appropriately.
• Communicate effectively with pregnant women, women in labour and postnatal women, ensuring all contacts are handled in a calm, professional and sensitive manner.
• Ensure urgent and emergency requests are identified and escalated promptly to the appropriate midwife or team.
• Support the coordination of patient care by scheduling appointments and ensuring accurate and timely communication with Community Midwives.
• Maintain and update patient records, including BadgerNet, ensuring all information is recorded accurately and in a timely manner.
• Provide administrative and secretarial support to the Community Midwifery team, including diary management, handling correspondence, and minute taking for meetings.
• Ensure discharge information and follow-up requests are appropriately allocated to the relevant midwife or service.
• Maintain effective communication across maternity services to support the smooth day-to-day running of the service.

The post holder will provide comprehensive administrative and clerical support to the Community Midwifery Service, ensuring the efficient day-to-day running of midwifery-led services across birth centre and community settings.

They will act as the central point of contact for all telephone and email enquiries, responding to internal and external contacts in a professional, courteous and timely manner. The post holder will communicate effectively with pregnant women, women in labour and postnatal women, ensuring all enquiries are managed sensitively and escalated appropriately when urgent.

The role includes receiving, triaging and accurately relaying information to Community Midwives, ensuring that all requests are actioned promptly. Emergency or urgent requests must be identified and escalated immediately in line with service protocols.

The post holder will support patient pathway coordination by scheduling appointments, processing referrals and discharge information, and ensuring appropriate follow-up is allocated to the relevant Community Midwife or service. They will maintain accurate and up-to-date patient records, including entering and updating information on the BadgerNet system.

Administrative responsibilities include managing incoming and outgoing correspondence, maintaining diaries where required, supporting the organisation of meetings, and producing accurate minutes for community midwifery meetings.

The post holder will also manage specific administrative processes, including ensuring blood spot repeat requests and other clinical communications are promptly shared with the appropriate midwifery team.

They will work collaboratively with administrative and clinical colleagues across maternity services, including cross-site working where required, to support safe, effective and responsive care delivery.

All duties must be carried out in accordance with Trust policies and procedures, maintaining confidentiality, data protection standards, and a high standard of customer care at all times.

Lancashire Teaching Hospitals NHS Foundation Trust provides a wide range of acute and specialist services to a local population of over 370,000 people across Preston, Chorley and South Ribble, as well as specialist care for a wider population across Lancashire and South Cumbria.

We are committed to delivering high-quality, compassionate care and creating a supportive and inclusive working environment for all staff. Our values centre around putting patients first, working as one team, and taking personal responsibility to deliver safe and effective care.

Within Maternity Services, you will be part of a friendly and dedicated team supporting women, babies and families across a range of community and birth centre settings. We offer opportunities for learning and development, alongside a supportive team environment where your contribution is valued and makes a real difference to patient experience and service delivery.

Essential: - Numeracy and literacy skills; - Administrative skills

Desirable: - RSA Level 2; - Audio typing skills

Essential: - Previous experience of working with the public; - Aware of the concept and application of confidentiality

Desirable: - Previous experience of working in a health care or related setting