Administrative Assistant - Paediatric Audiology

The duties and responsibilities listed below should be undertakenin accordance withthe levels of competence as defined in the KSF outline for this post.Inaddition,all staff are expected to actin accordance withthe values and behaviours of the Trust

• Responding to external and internal telephone queries from staff, patients and others and referring toappropriate person.
• Communicates with a range of staff, users and visitors to the Trust / Departmentutilisinga variety of communication methods including verbal, electronic and passing information in a format that isappropriate tothe individual request
• To prepareweekly clinics andensure other administrative staff are supported with clinic utilisation.
• Organising incoming and outgoing post, referring enquires toappropriate personif necessary, photocopying relevant informationand uploading information to the patient files
• Utilisation of local or Trust case note tracking system
• Filing of reports and results,patient filesad hocadministrativeduties
• Data EntryintoAuditbase
• Perform an ambassadorial role,representingthepaediatric audiology department Front of House service acting in a professional,courteousand customer-focused mannerat all times. Checking in patients on arrival.

Lancashire Teaching Hospitals NHS Foundation Trust provides a wide range of acute services to the people of Preston, Chorley and surrounding areas. We are committed to delivering high-quality, safe and patient-centred care, ensuring the best possible outcomes for our patients and communities.

We pride ourselves on being a supportive and inclusive employer, where every member of staff is valued and respected. Our teams work collaboratively across services, contributing to a culture of compassion, teamwork and continuous improvement.

As an Administrative Assistant, you will play an important role in supporting the delivery of services, helping to ensure efficient administrative processes and a positive experience for patients. Your contribution will be key to the smooth running of clinical and operational teams.

At Lancashire Teaching Hospitals, we are committed to staff wellbeing and development, offering opportunities for training and career progression within a forward-thinking and supportive organisation.

Essential: - Numeracy and literacy skills; - Administrative skills; - Educated to GCSE level Grade C and above

Desirable: - Knowledge of auditbase, FLEX, Evolve or any other NHS systems; - MS Office 365

Essential: - Previous experience of working with the public; - Aware of the concept and application of patient confidentiality; - Administrative experience and experience of working in a front of house position

Desirable: - Previous experience of working in a health care or related setting with the public