Administrator/Call Handler
Cambridgeshire and Peterborough NHS Foundation TrustCambourne, East of England
Overview
This is a NHS role (permanent) with Cambridgeshire and Peterborough NHS Foundation Trust based in Cambourne. The advertised salary is £25,760 to £27,476. Applications close on 18 November 2026. GovJobs has indexed this vacancy from its official source — use the apply button to view the full advert and apply directly.
Job description
Full time 37.5 hours & part time 30 hours per week available. Full time position will be based at South Cambridgeshire District Hall, Cambourne. Part ...
The post holder will provide a comprehensive administrative service within their team, answering all telephone calls within the defined timeframe.
To use effective telephone techniques to healthcare professionals, patients, and other agencies in a quick and efficient manner.
Cambridgeshire and Peterborough NHS Foundation Trust is a health and social care organisation dedicated to providing high quality care with compassion to improve the health and wellbeing of the people we care for, as well as supporting and empowering them to lead fulfilling lives.
Our clinical teams deliver a wide range of NHS services across inpatient, primary care and community settings, including children's, adult and older people's mental health, forensic and specialist mental health, learning disabilities, primary care and liaison psychiatry, substance misuse, social care, and research and development.
To achieve our goals, we recruit high calibre candidates who share our vision and values. As an equal opportunities' employer, we welcome applications from all sections of the community, particularly under represented groups including people with long term conditions and members of our ethnic minority and LGBTQ+ communities.
All appointments are subject to the successful completion of a probationary period.
Please note we reserve the right to close adverts early should we receive sufficient applications.
Regrettably, we cannot offer sponsorship for all roles. If you apply for a post that does not attract sponsorship, your application will be withdrawn from the process.
For further information on CPFT, please visit our website at https://www.cpft.nhs.uk
Essential: - Educated to GCE/GCSE standard; - RSA stage II/NVQ Level 2 in Administration or equivalent; - Good command of written English
Essential: - Experience of working in a busy and demanding office/customer facing environment; - Experience of planning and organising own workload and of staff within own span of control; - Experience of supporting a multi-disciplinary team
Desirable: - Previous experience of working in an NHS office environment; - Previous experience of working in a call handling environment
Essential: - Excellent customer care skills; - Excellent standard of typing/audio skills using word processor (50wpm); - Good IT skills (MS Office); - Ability to work on own initiative; - Ability to deal with typing letters which may contain distressing information; - Ability to work as part of a team
Desirable: - Knowledge of medical terminology; - Knowledge of Data Protection Act
Essential: - Understanding of confidentiality and the importance of maintaining confidentiality for patients
Desirable: - Ability to travel independently and in a timely manner across Cambridgeshire and Peterborough to meet strict deadlines.
How this role compares
We hold 811 NHS vacancies in East of England that publish a salary, and their median advertised starting figure is £39,333. This role pays less than about 90% of them.
There are 12,242 NHS roles open across the UK on GovJobs right now, 1,171 of them in East of England.
You have 12 days left to apply. NHS adverts we hold typically run for around 31 days, so this is a shorter window than usual.
Cambridgeshire and Peterborough NHS Foundation Trust has 24 other vacancies open on GovJobs, with a breakdown of what they pay and the kinds of roles they recruit for.
These figures are calculated from the vacancies GovJobs currently holds, not from official pay statistics. They are a guide to the market, not a valuation of this post.
How to apply
GovJobs does not take applications or send your details to the employer. Use the apply button to open the official Nhs Jobs advert, then check the employer's instructions, attachments, person specification and closing time before applying.
This listing was last checked on 6 Nov 2026, 07:09. If the official advert has changed or closed, report it and we will review the listing.
Why this listing is on GovJobs
GovJobs indexes public-sector vacancies from official sources, normalises the title, employer, location, salary and deadline, and links back to the source so you can verify the advert yourself.
The source for this role is Nhs Jobs. Applications stay on the official employer or source website, not on GovJobs.