Agile Call Handling Support - Estuary Point, Liverpool
North West Ambulance Service NHS TrustEstuary Point, Liverpool, North West
Overview
This is a NHS role (permanent) with North West Ambulance Service NHS Trust based in Estuary Point, Liverpool. The advertised salary is £25,272. Applications close on 22 November 2026. GovJobs has indexed this vacancy from its official source — use the apply button to view the full advert and apply directly.
Job description
Are you looking for a new career? One where you can really make a difference? The ideal candidate will be responsible for managing inbound contacts en...
NWAS call handlers provide a vital contribution to the provision of first class patient care, 24 hours a day, 7 days a week, 365 days a year.You will receive, understand, and assess contact/enquiries to establish the required service / solution, whilst simultaneously operating telephony and computer systems to manage calls and contacts, therefore computer / data input skills are essential in the role.
Through the Integrated Contact Centre we receive around 1000 calls per day. The role requires working under pressure and can be challenging however knowing you have made a difference makes this an exciting and extremely rewarding role, where no two shifts are the same.
Good communicators with an excellent telephone manner
Organised with a strong attention to detail
Good administration skills and enjoy working in a fast-paced environment
Computer literate - including inputting and accessing Windows based packages together with a high standard of keyboard skills
Highly motivated and passionate about delivering quality patient care
Assessment Centre and Interviews - WC 23/11/26 (dates are subject to change)
No leave permitted within the above training weeks Courses run Full Time 37.5hrs pwThe hours for the role are as follows:
- Monday to Sunday availability 0600-0030
Still Interested?
For further details please look at the Job Description and Person Specification attached to this advert.
Come and join our team, be valued for the work you do and make a real difference in peoples lives.
Please be aware that this role does not currently meet the criteria for Skilled Worker (or Health & Care Worker as a sub-category) sponsorship. Candidates requiring sponsorship may wish to review their eligibility criteria at www.gov.uk before applying.
North West Ambulance Service NHS Trust provides 24 hour, 365 days a year accident and emergency services to those in need of emergency medical treatment and transport.
Our highly skilled staff provide life-saving care to patients in the community and take people to hospital or a place of care if needed.We also provide non-emergency patient transport services for those patients who require non-emergency transport to and from hospital and who are unable to travel unaided because of their medical condition or clinical need.
Alongside the other emergency services, we also work to ensure the safety of the public and treatment of patients in the event of a major incident.
We also deliver the NHS 111 service in the North West. NHS 111 replaced NHS Direct in 2013. This service was introduced to make it easier for people to access local NHS healthcare services in England. It provides non-emergency medical help fast, and is available 24 hours a day, 365 days a year.
Essential: - Keyboard / data entry skills.; - Competent and confident user of computer-based information systems; - Demonstrable verbal & written communication skills.; - Ability to follow and interpret policy and procedures; - Demonstrable effective listening, analytical and decision-making skills; - Ability to deal with queries from the public/patients in a tactful and appropriate manner, demonstrating empathy and compassion.
Essential: - Working together - demonstrate collaborative and inclusive working and challenge behaviour that is not inclusive or acceptable
Essential: - Educated to GCSE standard or equivalent (one of which must be English), or in the absence of such, previous call handling/customer service experience.
How this role compares
We hold 1,124 NHS vacancies in North West that publish a salary, and their median advertised starting figure is £32,073. This role pays less than about 98% of them.
There are 12,368 NHS roles open across the UK on GovJobs right now, 1,449 of them in North West.
You have 16 days left to apply. NHS adverts we hold typically run for around 34 days, so this is a shorter window than usual.
North West Ambulance Service NHS Trust has 11 other vacancies open on GovJobs, with a breakdown of what they pay and the kinds of roles they recruit for.
These figures are calculated from the vacancies GovJobs currently holds, not from official pay statistics. They are a guide to the market, not a valuation of this post.
How to apply
GovJobs does not take applications or send your details to the employer. Use the apply button to open the official Nhs Jobs advert, then check the employer's instructions, attachments, person specification and closing time before applying.
This listing was last checked on 6 Nov 2026, 16:02. If the official advert has changed or closed, report it and we will review the listing.
Why this listing is on GovJobs
GovJobs indexes public-sector vacancies from official sources, normalises the title, employer, location, salary and deadline, and links back to the source so you can verify the advert yourself.
The source for this role is Nhs Jobs. Applications stay on the official employer or source website, not on GovJobs.