Assistant Contract & Performance Manager
National HighwaysBirmingham, West Midlands, United Kingdom, West Midlands
Overview
This is a public transport role with National Highways based in Birmingham, West Midlands, United Kingdom. GovJobs has indexed this vacancy from its official source — use the apply button to view the full advert and apply directly.
Job description
About the job.
Join us at the National Traffic Operations Centre as an Assistant Contract & Performance Manager. You’ll play a vital role in overseeing the National Traffic Information Service (NTIS) agreement, delivered by an external service provider.
This role will be offered on a 12-month fixed term contract.
Reporting to the Contract & Performance Manager, you’ll ensure the service provider meets all contractual obligations related to performance, quality, and operational standards. Collaboration with external stakeholders and internal teams will be key to driving success.
- Monitor and review monthly performance data to ensure efficient service delivery.
- Identify risks and tackle underperformance while proactively seeking solutions.
- Audit services and quality systems to provide assurance to National Highways and stakeholders.
- Partner with the service provider to drive customer service improvements and innovative solutions.
- Manage commercial governance arrangements and ensure compliance with contractual obligations.
How to apply
GovJobs does not take applications or send your details to the employer. Use the apply button to open the official National Highways advert, then check the employer's instructions, attachments, person specification and closing time before applying.
This listing was last checked on 3 Aug 2026, 15:16. If the official advert has changed or closed, report it and we will review the listing.
Why this listing is on GovJobs
GovJobs indexes public-sector vacancies from official sources, normalises the title, employer, location, salary and deadline, and links back to the source so you can verify the advert yourself.
The source for this role is National Highways. Applications stay on the official employer or source website, not on GovJobs.