Claims Manager
National HighwaysBirmingham, West Midlands, United Kingdom, West Midlands
Overview
This is a public transport role with National Highways based in Birmingham, West Midlands, United Kingdom. GovJobs has indexed this vacancy from its official source — use the apply button to view the full advert and apply directly.
Job description
About the job
National Highways have an exciting opportunity for a Claims Manager to join our Network Claims team.
This role is being offered on a fixed term basis until 31st May 2027 and will be based in Birmingham on a hybrid working basis.
In this role, you will lead a team of Assistant Claims Handlers, providing guidance and direction to support the timely resolution of claims within legal frameworks. You will foster a high-performing environment, using performance data to drive continuous improvement, responding to changing business priorities and helping to ensure claims processes remain effective, efficient and customer-focused.
- Manage and develop people within the Claims Team, providing performance management, coaching, career development and support to build a high-performing team.
- Manage the workload of the Claims Support Team to ensure that claims are set up, allocated correctly, invoices are produced in a timely manner, cases closed in accordance with processes as well as meeting deadlines and SLAs.
- Allocate resources to ensure all tasks that support the claims function are completed.
- Assess and manage claim-related risks for the stages of the claims process that the claims support team are responsible for
- Liaise with a range of internal and external stakeholders, including service providers, Traffic Officer Service, ROC/RCC, inspectors, quantity surveyors, barristers, legal representatives, claimants and insurers, to gather evidence and support the timely resolution of claims.
- Review recommendations from Claims Handlers and make decisions on claims within delegated financial authority (£20k–£50k depending on team and circumstances), ensuring resolutions are aligned with legislation, policy, precedent and expert guidance.
How to apply
GovJobs does not take applications or send your details to the employer. Use the apply button to open the official National Highways advert, then check the employer's instructions, attachments, person specification and closing time before applying.
This listing was last checked on 3 Aug 2026, 15:16. If the official advert has changed or closed, report it and we will review the listing.
Why this listing is on GovJobs
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The source for this role is National Highways. Applications stay on the official employer or source website, not on GovJobs.