Assistant Technical Officer, Dispensary Support

• To effectively monitor workload and manage pharmacy technicians and assistants to respond to demands as required.
• To contribute to the design, implementation and evaluation of new and improved pharmacy dispensary services.
• To support the workflow within the Dispensary, ensuring work is processed to required deadlines and urgent requests are dealt with promptly. To make appropriate escalations to the Duty Technician if workload reaches designated escalation points.
• Monitor turnaround times and workload status using in-house tracking system.
• To assist the Duty Technician in the investigation of complaints in accordance with the Trust policies and participate in any corrective action required.

University Hospitals Coventry and Warwickshire NHS Trust, rated as good by the Care Quality Commission, is one of the largest teaching Trusts in the UK.

We are extremely proud of our employees across our hospital sites, with high quality patient care at the heart of everything we do.

Boasting some of the most modern facilities in Western Europe, the Trust is renowned for being at the forefront of research and innovation as part of its blossoming reputation as a worldwide leader in healthcare.

We are proud to be recognised as a Pathway to Excellence designated organisation - please click the link for further details about this prestigious award. Pathway To Excellence - University Hospitals Coventry & Warwickshire (uhcw.nhs.uk)

By joining our exciting journey, you will form part of a passionate, talented team and will be able to access a wide range of learning and development opportunities. There has never been a better time to join our team.

The Trust is committed to building an organisation that makes full use of the talents, skills, experience, and different perspectives available in our diverse society. We want everyone to feel they are respected, valued, can achieve their potential and receive the most appropriate and relevant care. We will create an environment where the equality and human rights principles of fairness, respect, equality, dignity and autonomy are promoted and are part of the organisation's core values.

Essential: - oNVQ Level 2 in Pharmacy Service Skills - or equivalent (or grand parented with the RPSGB) oLiterate with a good standard of written and spoken English oNumerate

Desirable: - oGCSEs Maths and English or equivalent oExperience of using CMM Dispensing computer system

Essential: - oSignificant experience of working in hospital pharmacy, including experience at band 3 assistant level. Proven experience of managing staff. oExperience of working in a busy environment oStock control experience oExperience of liaising with members of pharmacy staff and other healthcare professionals to ensure that ward stock levels are maintained at a safe and appropriate level oExperience of working in a customer facing role oTo be able to handle safely and competently opharmaceutical equipment and medicines used in the dispensing process

Desirable: - oExperience of dispensing in a pharmacy oExperience of staff training

Essential: - oHealth and safety at work and manual handling oAn understanding of the role of the pharmacy department in a hospital oAn understanding of confidentiality oA basic understanding of the dispensing process oTo have specialist knowledge of stores and distribution systems oTo have specialist knowledge of ward stock control oTo have specialist knowledge of optimal/productive wards

Essential: - oGood verbal and written, communication skills oAbility to work to set procedures oAble to work under pressure and maintain concentration for long periods oAble to plan and manage the work performance of technical and support staff working in stores and distribution areas according to departmental priorities. oAble to act independently, referring to line manager when needed. oAble to set priorities, meet deadlines and manage own time effectively. oBe able to give explanation and reassurance to other healthcare professionals in regard to distribution services oDay to day management of staff oCurrent IT skills

Essential: - oEvidence of demonstrating the Trust Values (Compassion, Openness, Pride, Partnership, Improve, Learn and Respect) and the associated Values in Action behaviours in the workplace. oFor posts with managerial responsibility only Evidence of promoting equality, diversity and inclusion, and ensuring fair and equitable practices throughout your work experience. Evidence of promoting a culture which helps individuals live behaviours aligned to our Trust Values (Compassion, Openness, Pride, Partnership, Improve, Learn and Respect)