Bank Receptionist/Administrator

Help us to deliver great primary care by improving access, outcomes and patient experience. At Operose Health, we deliver local primary care, at scale. It is our purpose to improve access, outcomes and patient experience. Our colleagues live our values and are empowered to be the best they can be for our patients, and each other because we CARE. Caring: We listen and through compassion, understanding, and a willingness to keep an open mind, we support and empower people to have a healthier future. Ambitious: Through determination and our passion for transforming the patient experience, we continue to redefine and revolutionise the future of primary care. Resourceful: Creative, agile, with a devotion for lifelong learning, we go above and beyond to improve the quality of our services. Excellence: We strive to do the best we can do and be the best we can be for our patients, employees, and NHS partners.

Job title:Bank Receptionist/Administrator

Location:St Lukes Health Centre

Salary:£13.25 per hour

Hours:0 (Bank)

Help us to deliver great primary care by improving access, outcomes and patient experience.

At Operose Health, we delivery local primary care, at scale. It is our purpose to improve access, outcomes and patient experience. Our colleagues live our values and our empowered to be the best they can be for our patients, and each other because we CARE.

Caring

We listen and through compassion, understanding and a willingness to keep an open mind, we support and empower people to have a healthier future.

Ambitious

Through determination and our passion for transforming the patient experience, we continue to redefine and revolutionise the future of primary care.

Resourceful

Creative, agile, with a devotion for lifelong learning, we go above and beyond to improve the quality of our services.

Excellence

We strive to do the best we can do and be the best we can be for our patients, employees and NHS partners.

Main Responsibilities: As a valued member of the Operose Health team, your key duties will include:

• Responding to patient queries and liaising with the wider primary care team as well as managing appointment requests, signposting patients to our range of services and maintaining patient records and confidentiality.
• Emailing, scanning and coding clinical correspondence.
• Processing prescriptions requests.
• Utilising other information systems to support efficient workflow processes.

Ideal Candidate: What we look for in new colleagues:

• Reception or customer care experience is essential as well as an excellent communicator both spoken and written.
• Must have basic PC skills such as Word, Excel and email.
• Able to work within processes, procedures and maintain confidently and data security.
• Previous experience of working in the NHS is welcome but not essential.

Operose Health is committed to delivering local primary care at scale. Our mission is to enhance access, outcomes, and the patient experience in primary healthcare services. We prioritize patient-centered care, ensuring that our staff are equipped and motivated to be the best they can be for our patients and each other. Our core values emphasize caring, ambition, resourcefulness, and excellence. Caring involves listening, compassion, understanding, and keeping an open mind to support healthier futures. Ambition reflects our commitment to transforming patient experiences and revolutionizing primary care. Resourcefulness encompasses creativity, agility, and dedication to lifelong learning as we strive to improve the quality of our services. Excellence is our goal, driving us to perform at our best for patients, employees, and NHS partners.

Essential: - Reception or customer care experience is essential as well as excellent communication skills, both spoken and written. Basic PC skills, such as proficiency in Word, Excel, and email, are required. The ability to work within processes, maintain confidentiality, and ensure data security is important. Previous experience working in the NHS is welcome but not essential.