Business & Project Co-Ordinator

• Lead and co-ordinate multiple service improvement and transformation projects across CMHT and ALD services.
• Develop project documentation including business cases, project initiation documents (PIDs), project plans, risk registers and progress reports.
• Support directorate productivity, efficiency and quality improvement initiatives.
• Establish and maintain effective project governance arrangements and stakeholder engagement processes.
• Analyse and interpret complex performance and business information to inform decision-making and service development.
• Facilitate service redesign and process improvement activities using recognised improvement methodologies.
• Produce high-quality reports, presentations, communication materials and project updates for a range of audiences.
• Deliver training, workshops and engagement events to support project objectives.
• Monitor project outcomes, benefits realisation and transition into business as usual.
• Line manage Business & Project Administration Support staff, where applicable.

The post holder will be responsible for managing and co-ordinating complex business change, transformation and service improvement projects across the Adult Community Mental Health and Trust-wide Adult Learning Disabilities Directorate.

• Developing, implementing and monitoring project plans, business cases, risk registers and governance frameworks.
• Managing project timelines, milestones, risks, dependencies and reporting requirements.
• Working collaboratively with clinical teams, operational managers, corporate services, commissioners and external stakeholders to deliver agreed project outcomes.
• Leading service improvement initiatives using recognised methodologies such as process mapping, LEAN approaches and productivity improvement techniques.
• Ensuring co-production principles are embedded throughout project development and delivery.
• Supporting the development and implementation of policies, standard operating procedures and new models of service delivery.
• Providing expert advice and guidance on project management, business improvement and service redesign.
• Producing and presenting complex information in a clear and accessible format for senior managers, stakeholders and project boards.
• Monitoring and evaluating project benefits, outcomes and performance measures.
• Supporting communication and engagement activities, including newsletters, presentations, workshops and stakeholder events.
• Delivering training and coaching to services to support sustainable change and continuous improvement.
• Line managing designated staff and contributing to workforce development, supervision and performance management processes.
• Maintaining effective relationships with internal and external stakeholders to support innovation, service development and organisational objectives.

Oxleas offers a wide range of NHS healthcare services to people in community and secure environment settings. Our services include community health care such as district nursing and speech and language therapy, care for people with learning disabilities and mental health care such as psychiatry, nursing and therapies. Our multidisciplinary teams look after people of all ages and we work in close partnership with other parts of the NHS, local councils and the voluntary sector and through our new provider collaboratives. Our 4,300 members of staff work in many different settings including hospitals, clinics, prisons, secure hospitals, children's centres, schools and people's homes.We have over 125 sites in a variety of locations in the South of England. In London we operate within the Boroughs of Bexley, Bromley Greenwich and into Kent. We manage hospital sites including Queen Mary's Hospital, Sidcup and Memorial Hospital, Woolwich, as well as the Bracton Centre, our medium secure unit for people with mental health needs. We are the largest NHS provider of prison health services providing healthcare to prisons within Devon, Dorset, Bristol, Wiltshire and Gloucestershire, Kent and South London. We are proud of the care we provide and our people.

Our purpose is to improve lives by providing the best possible care to our patients and their families. This is strengthened by our new values:

• We're Kind
• We're Fair
• We Listen
• We Care

Essential: - Degree level or equivalent vocational / professional qualification or relevant experience.; - Evidence of knowledge/training in project management techniques e.g. Prince, process mapping, demand and capacity modelling.

Essential: - Substantial experience within a business support role and relevant experience in a project management role.; - Experience of gathering and analysing data from a wide variety of sources and using a variety of software packages.; - Demonstrable experience of affecting change, process redesign and establishing monitoring/evaluation mechanisms within an NHS setting.

Desirable: - Experience of working within the NHS and Community Mental Health & ALD Services.; - Good working knowledge of the wider NHS agenda, including NHS targets and national initiatives.; - Experience of management of staff and budgets.

Essential: - Excellent project management and organisational skills, with the ability to manage multiple workstreams and meet competing deadlines.; - Strong analytical and problem-solving skills, with the ability to interpret complex data and present findings clearly.; - Excellent communication and stakeholder engagement skills, including the ability to influence and build effective working relationships at all levels.

Desirable: - Ability to facilitate service improvement and change management initiatives using recognised improvement methodologies.; - Proficiency in Microsoft Project, Visio and other project management software applications.; - Experience of line management, coaching and supporting staff development.