Business Support Administrator - Guildford

The Business Support Administrator will provide an excellent customer experience for patients and professionals contacting the Single Point of Access (SPA) by telephone, by email and by post, as the first point of contact to HCRG Care Group Services. The Business Support Administrator will support the effective filtering and directing of telephone calls and correspondence for Surrey Childrens Community Services and where required, with partner organisations. The roles includes appointment booking, opening referrals, speaking with parents and carers, cancelling or rearranging appointments, and supporting the team to deliver high-quality, patientcentred administration. This role will also support the wider business support function in providing administrative and organisational support across the full range of office and service activities. This is a demanding role requiring high levels of administrative and communication skills and the ability to work proactively as part of a team. Based in Guildford, you will support our Surrey-wide service as part of an experienced and friendly Business Support team. The role will be 9am - 5pm Monday - Friday.

We change lives by transforming health and care. Established in 2006, we are one of the UK's leading independent providers of community health and care services, working with health and care commissioners and communities to transform services with a focus on experience, efficiency, and improved outcomes. We deliver and transform adult and children community health services, primary care services including urgent care, sexual health, dermatology and MSK services as well as adult social care and wellbeing services. Across England, we support communities of many millions and directly help more than half a million people each year, guided by our simple values: we care, we think, we do. We're committed to equal opportunities and welcome applications from a broad, diverse range of people who want to join our team. We're a Disability Confident Committed company, so we work to provide facilities, work environment adjustments and technical solutions to be as inclusive of everyone.

Essential: - Good general education to at least GCSE level or equivalent, including Maths and English. Administrative experience in a busy, customer facing environment. Excellent customer services skills. Accurate and efficient keyboard skills. High levels of computer literacy to include a good working knowledge of Microsoft Office packages incuding Outlook, Word, Excel. Ability to work as part of a team. Effective interpersonal and communication skills, both verbal and written. Good telephone manner. Polite and helpful customer service skills. Ability to work with discretion, sensitivity and maintain confidentiality. Good planning and organisational skills and ability to meet deadlines. Ability to prioritise and manage workload in busy environment.