Care Navigator
Primary Care CareersDiss, East of England
Overview
This is a NHS role (permanent) with Primary Care Careers based in Diss. The advertised salary is £13.45. Applications close on 22 October 2026. GovJobs has indexed this vacancy from its official source — use the apply button to view the full advert and apply directly.
Job description
Are you a compassionate and organised individual with excellent communication skills? Join Botesdale Health Centre as a care navigator and become a vi...
Patient Engagement: Serve as the first point of contact for patients, dealing with enquiries both on the phone and at the reception desk, providing a high-quality and responsive customer care service.
Referral Management: Process all referrals sent from GPs, efficiently utilising the NHS e-Referral Service (e-RS). This includes submitting urgent referrals, such as two-week-wait (2WW) referrals, recording e-RS references in clinical records, and tracking their progress to ensure timely patient care.
Triage Hub Operations: Play a crucial role within our Triage Hub, reviewing online consultation submissions, assessing urgency (categorising as emergency, urgent, routine, self-care/advice, or signpost), and identifying any red-flag keywords or safeguarding indicators.
Patient Communication & Coordination: Contact patients to explain triage outcomes and confirm care plans. Coordinate with the team in the triage hub to book appointments based on urgency, modality, & clinician, ensuring patient agreement and providing clear next steps and safety-netting advice.
Information Governance & Confidentiality: Adhere strictly to patient confidentiality at all times, only accessing patient data necessary for your role using your own login, & never discussing patient information in public areas. Report any suspected unauthorised access or confidentiality breaches immediately.
Safety & Escalation: Identify potentially serious problems & escalate concerns to the appropriate clinician without delay.
If you would like to find out more information about this role, please do not hesitate to get in contact with us.
At Botesdale Health Centre, you will be part of a supportive and forward-thinking team dedicated to making a real difference in our community. We offer a rewarding role where your skills will be highly valued, contributing directly to positive patient outcomes.
We are an equal opportunities employer and welcome applications from all backgrounds in line with the Equality Act 2010.
We are committed to safeguarding and promoting the welfare of children and vulnerable adults. All appointments are subject to appropriate pre-employment checks, including DBS clearance.
To be considered for this position, you will have the following skills and experience::
Essential: - Exceptional communication skills, both verbal and written, with the ability to convey information clearly and empathetically to patients, even in challenging situations.; - Strong organisational and administrative abilities, with keen attention to detail.; - Proven experience in a patient-facing role, ideally within a healthcare setting.; - A clear understanding and commitment to patient confidentiality, data protection (UK GDPR).; - Ability to work effectively under pressure, prioritise tasks, and manage a high volume of patient interactions.; - Ability to follow established protocols and procedures meticulously.; - A compassionate and patient-centred approach to care.
Desirable: - Experience in using clinical systems (e.g. EMIS, Anima, e-RS) and online consultation platforms.
How this role compares
There are 13,012 NHS roles open across the UK on GovJobs right now, 1,295 of them in East of England.
You have 1 day left to apply. NHS adverts we hold typically run for around 46 days, so this is a shorter window than usual.
Primary Care Careers has 80 other vacancies open on GovJobs, with a breakdown of what they pay and the kinds of roles they recruit for.
These figures are calculated from the vacancies GovJobs currently holds, not from official pay statistics. They are a guide to the market, not a valuation of this post.
How to apply
GovJobs does not take applications or send your details to the employer. Use the apply button to open the official Nhs Jobs advert, then check the employer's instructions, attachments, person specification and closing time before applying.
This listing was last checked on 21 Oct 2026, 06:06. If the official advert has changed or closed, report it and we will review the listing.
Why this listing is on GovJobs
GovJobs indexes public-sector vacancies from official sources, normalises the title, employer, location, salary and deadline, and links back to the source so you can verify the advert yourself.
The source for this role is Nhs Jobs. Applications stay on the official employer or source website, not on GovJobs.