Centralised Booking Service Officer

• Manage the full elective care pathway ensuring patients are scheduled in accordance with RTT( referral to treatment) standards and Trust policies.
• Book, amend, and confirm outpatient, diagnostic, and surgical appointments using NHS systems
• Maintain accurate waiting lists, ensuring timely escalation of patients approaching breach dates.
• Liaise with Speciality Team Leader to ensure clinic and theatre capacity is used effectively.
• Process patient cancellations, removals, and pathway updates in accordance with elective access policies.
• Support the validation of waiting lists, checking data accuracy and ensuring correct patient tracking lists (PTLs).
• Provide a friendly, professional, and empathetic service to patients and visitors.
• Handle inbound and outbound calls, emails, and face-to-face enquiries in a calm and courteous manner.
• Communicate appointment details clearly, ensuring patients understand times, locations, and requirements.

Attached you will find the person specification document which provides more detail about the essential and desirable skills and experience needed for this role. We highly recommend you review this document and use it when completing your application as these criteria are used by hiring managers as guidance during shortlisting.

For an overview of the main duties of the role please see the 'Job Description and Main Responsibilities' section below. To understand the day-to-day responsibilities in more detail please read the full job description document attached.

We are passionate about providing excellent CARE, which is why our values are Compassion, Accountable, Respect and Everyone counts. Our mission is to make sure that our community is at the heart of everything we do and that we hold our values across all our services.

We are committed to endorsing inclusion, diversity and multiculturalism throughout out services and as such, our procedures and policies ensure that applicants are always treated fairly throughout the recruitment process.

Why not come and see for yourself the CARE we give to our patients and staff. Apply to be part of our team today.

Working for our Trust brings a variety of benefits, including an onsite day nursery, cycle-to-work scheme, discounts at local businesses and gyms, and the opportunity to hire Trust's beach hut in Ryde. We offer many flexible working opportunities, speak to us about how we might be able to accommodate a flexible working arrangement for you and if it works for the service, we will do our best to make it work for you.

The Isle of Wight is a unique and stunning gem located off the South Coast of England, a short ferry journey from Portsmouth and Southampton, with journey times taking from as little as 10 minutes. London can be reached in 90 minutes by rail from Southampton or Portsmouth. There is a regional airport at Southampton, with flights to many European destinations as well as UK mainland cities. The island offers an amazing coastline with beautiful countryside, year-round events, festivals and award-winning attractions.

Essential: - Good standard of secondary education equivalent to 5 GCSEs o Experience of working in a team; - Relevant experience preferably in a healthcare setting; - Ability to use Word, Email and Hospital IT systems; - NVQ Level 2 in appropriate subject or relevant business administration experience in a healthcare or client facing role

Desirable: - Be working towards or have gained NVQ Level 3 in appropriate subject; - Evidence of learning portfolio

Essential: - Handling case notes and deliveries; - Standard key board skills; - Call handling and speaking with patients/customers

Essential: - Flexibility in line with service needs; - Self-motivated and able to use own initiative to continuously update working practices; - Reliable and punctual

Essential: - Ability to relate and communicate effectively with staff at all levels, both clinical and non-clinical; - Ability to work to deadlines ensuring quality standards are met; - Ability to work independently and as part of a team; - Ability to constantly reevaluate workload and change priorities according to service demand

Essential: - Must be able to use a variety of communication methods e.g. email, telephone, face to face tailoring style and approach relevant to the situation; - Must remain calm and professional under pressure

Desirable: - Able to reflect on and address barriers to communication and provide feedback to others