Clinic Administrator
The Christie NHS FTManchester, North West
Overview
This is a NHS role (permanent) with The Christie NHS FT based in Manchester. The advertised salary is £25,760 to £27,476. Applications close on 13 November 2026. GovJobs has indexed this vacancy from its official source — use the apply button to view the full advert and apply directly.
Job description
An exciting opportunity has arisen for a motivated individual to join the Referrals & Bookings team as a Clinic Administrator. You will provide a high...
o Register and scan new referrals within 24 hours and maintain accurate patient information on CareFlow, CWP and other relevant systems.
o Organise patient appointments and support clinicians with clinic templates, including cancellations, reductions, additional and ad hoc clinics.
o Liaise with referring Trusts regarding outstanding patient reports and Minimum Data Set requirements.
o Monitor patients approaching or exceeding accepted waiting times, prioritising clinical need and taking appropriate action.
o Escalate capacity, waiting-time, service risks and concerns promptly to the Assistant Service Manager in line with procedures.
o Communicate clinic and appointment changes promptly to relevant staff.
o Provide professional and empathetic communication with patients, relatives, staff and external stakeholders, adapting communication to individual needs.
o Undertake general administrative duties, including correspondence, filing, referral registration and appointment booking.
o Work autonomously and collaboratively, prioritising urgent matters and supporting colleagues when demand varies.
o Maintain knowledge of Health Records systems, CareFlow, RTT and Cancer Standards and work within Trust policies.
o Provide cover, support training of new staff and undertake other duties appropriate to the role.
To support outpatient activity through the provision of a high-quality, patient/customer-focused service. To ensure all new referrals are managed effectively and within maximum waiting times in line with standard operating procedures and policies. To contact patients directly to organise appointments, ensuring effective communication and reasonable notice. To process requests for clinic cancellations and reductions within one working day of receipt. To identify and escalate capacity issues, service risks and concerns to Senior Management and/or the appropriate Consultant in line with policies and procedures.
Register all new referrals within 24 hours and scan onto CareFlow and CWP, maintaining accurate patient information and case note tracking records.
Work with clinicians to manage clinic templates, including appointment changes, cancellations, reductions, additional streams and ad hoc/new clinics.
Liaise with referring Trusts regarding outstanding patient reports in line with Minimum Data Set requirements.
Undertake administrative duties including correspondence, filing, referral registration and appointment bookings.
Identify patients waiting beyond accepted timescales, prioritising clinical needs and taking appropriate action.
Escalate capacity issues, waiting-time risks, service concerns and risks promptly to the Deputy Service Manager in line with procedures.
Communicate clinic and appointment changes promptly to relevant staff.
Coordinate with other Clinic Administrators to manage variations in demand and support a one-team approach.
Communicate with patients, relatives, staff and external stakeholders professionally, empathetically and appropriately, adapting communication where required.
Organise own workload, prioritise urgent matters and work autonomously and as part of a team.
Maintain knowledge of Health Records systems, CareFlow, RTT and Cancer Standards and work within Trust policies.
Provide cover, support new staff training and undertake other duties appropriate to the role.
This job description is not intended to be exhaustive but reflects the main responsibilities of the post holder. Other duties may be required from time to time, which are commensurate with the grade of the post. This job description is subject to regular review and appropriate modification as the demand of the service dictates.
The Christie is one of Europe's leading cancer centres, looking after more than 64,000 patients a year. We are based in Manchester and serve a population of 3.2 million across Greater Manchester & Cheshire, but as a national specialist around 25% patients are referred to us from other parts of the country.
We are the largest radiotherapy provider in the NHS with one in 20 treatments delivered at The Christie. We have up to 15 linear accelerators operating across our network of sites. We operate the largest chemotherapy unit in the UK on our main site and treatments are also provided at 13 other networked sites, and in patients homes. And as a specialist tertiary surgical centre, we focus on rare cancers, complex procedures, and multidisciplinary approaches to cancer surgery, specialising in colorectal, peritoneal, gynaecological, urological and plastic surgery.
We are also an international leader in research, with world first breakthroughs for over 100 years. We have been named by the UK's National Institute for Health Research (NIHR), as one of the best hospitals providing opportunities for patients to participate in clinical research studies, with more than 800 studies open at any time, caring for over 3,000 patients.
Essential: - Secondary-level education GCSE Maths and English at C-grade or above, or equivalent; - RSA Stage II or equivalent experience
Desirable: - Evidence of further development; - European Computer Driving License or equivalent
Essential: - Previous clerical and/or secretarial experience; - Experience of working with IT packages to include Word & Excel; - Evidence of working autonomously and as part of a team; - Confidence in dealing with professional groups; - Evidence of handling difficult circumstances e.g. customer complaints; - Knowledge of NHS administrative procedures
Desirable: - Previous administrative and clerical experience in a hospital environment; - Experience of hospital administration systems
Essential: - Excellent written and verbal communication skills; - Ability to identify barriers to communication and adapt style/method accordingly; - Basic keyboard skills and IT literate; - Ability to prioritise workload; - Excellent interpersonal skills and telephone manner; - Ability to work unsupervised or as part of a team
Essential: - Knowledge and familiarity with a range of software including Word, Excel, database packages, e-mail and web browsers; - Understanding of the importance of data protection and confidentiality; - Awareness of the NHS access targets and associated policies
Desirable: - Basic knowledge of NHS terminology; - Knowledge of multiple service areas e.g. outpatient clinic areas
Essential: - Achievement and recognition; - Learning and development; - Healthy workplace; - Communication and engagement; - Proud of The Christie
Essential: - Attention to detail and accuracy; - Ability to work under pressure; - Ability to follow standard operating procedures or policies; - Adaptable to change and flexible in approach to new procedures or working practices; - Willingness to learn
How this role compares
We hold 1,049 NHS vacancies in North West that publish a salary, and their median advertised starting figure is £32,073. This role pays less than about 87% of them.
There are 11,611 NHS roles open across the UK on GovJobs right now, 1,388 of them in North West.
You have 8 days left to apply. NHS adverts we hold typically run for around 30 days, so this is a shorter window than usual.
The Christie NHS FT has 19 other vacancies open on GovJobs, with a breakdown of what they pay and the kinds of roles they recruit for.
These figures are calculated from the vacancies GovJobs currently holds, not from official pay statistics. They are a guide to the market, not a valuation of this post.
How to apply
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This listing was last checked on 5 Nov 2026, 02:06. If the official advert has changed or closed, report it and we will review the listing.
Why this listing is on GovJobs
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