Clinic Support Administrator

The post holder will be responsible for managing the day-to-day office-based tasks, such as answering the phone, registering referrals, use of EPR (Electronic Patient Record), booking appointments, dealing with enquiries, and placing orders.

You will have, telephone and face-to-face contact with members of the public, daily communication with clinicians, other Health Care Professionals, and members of the Trust.

We are looking for a motivated individual with an eagerness to assist the team in any way required.

Employment in this post requires a Standard Disclosure and Barring Service (DBS) check, which the Trust will cover the cost of.

Recommend a friend

Recommend a friend or family member and earn cash! Do you have a friend or family member you would recommend to join us? Or do you know someone who wants to return to practice in the NHS? If the person you refer is appointed by the Trust and completes their probationary period you will receive £500 reward payment for the introduction! Please contact the recruitment team if you require further info!

At Dorset HealthCare we're on a mission to empower people to make the most of their lives through our outstanding, joined-up healthcare services. We're a dynamic, forward-looking Trust, running 12 community hospitals, specialist inpatient facilities and a wide range of integrated community and mental health services for a population of almost 800,000 people.

We do things differently here - it's one of the reasons the CQC rated us 'outstanding' in 2019. It's also why 95% of patients across our services say they have a good or very good experience of our services and 89% of staff feel they can really make a difference. Whether you're looking to work with us in one of our bustling market towns, vibrant urban locations, thriving seaside spots, or among the rolling hills of Dorset, there are lots of ways you can make a difference in our communities.

Our 7,000-strong workforce is at the heart of what we do and our success is a testament to our brilliant people. We're all about building a workplace for the future, we believe in equal opportunities and we celebrate diversity. We're an inclusive workplace, where everyone is welcome, everyone can be authentic, and we are all encouraged to be the best version of ourselves.

Working with us you'll be part of a strong team, challenge yourself, build a career, and teach us what we don't know. And you'll be working towards our vision to be better every day through excellence, compassion and expertise in all we do.

Essential: - NVQ Level 3 or equivalent in office procedures.; - Computer literacy qualifications, RSA level 3 or equivalent; - Good Standard of secondary education , 5 GSCE English Language or equivalent grade C or above; - Knowledge of medical terminology; - Recent experience of working in a comparable role; - Excellent communication skills, written and verbal with ability to demonstrate fluency, clarity and effectiveness at all levels.; - Knowledge of the full range of secretarial procedures; - Recent experience in a customer focused environment; - Clear understanding of Data Protection and confidentiality

Desirable: - Previous experience in NHS/healthcare; - Understanding of 18 week referral to Treatment

Essential: - Advanced Keyboard skills, working knowledge of Microsoft Office, Word, Excel, Outlook; - Experience of appointment booking system (eg CAMIS,E-referral, SysmOne)

Essential: - Able to lifting and moving of orthotics products ordered for patients

Essential: - Enthusiastic, motivated and Team Working; - Excellent organisational and communication skills dealing with wide range of people; - Ability to use own initiative and work independently when necessary; - Ability to manage time and priorities of self and others; - Able to work calmly and methodically under pressure; - Ability to manage unpredictable workloads, to work flexibly and proactively; - Willingness to learn and develop in challenging environment; - Initiative to undertake new projects

Essential: - Demonstrable skills in written and spoken English, adequate to enable the post holder to carry out the role effectively.

Desirable: - Subject to the provisions of the Equality Act, able to travel using own vehicle on Trust business.