Clinical Quality & Compliance Manager

The Clinical Quality and Compliance Manager at Akari Care is tasked with ensuring high standards of clinical care and regulatory compliance across a range of care homes. This role involves providing expert oversight and support to operational teams to meet regulatory requirements and uphold company standards. Key responsibilities include conducting audits, supporting quality improvement initiatives, and ensuring compliance with CQC/CIW regulations. The position requires strong analytical skills, the ability to influence care home improvements, and an emphasis on continuous professional development. The role demands a registered nurse with significant experience in the health or social care sector, particularly in clinical governance and quality assurance. A full UK driving license, the ability to analyze clinical data, and a focus on enhancing resident outcomes are essential attributes.

Akari Care is a leading provider of residential and nursing care services for older people, operating 31 care homes across the UK. We are committed to delivering high-quality care supported by an effective Operational and Quality Team function.A full UK driving licence must be held with access to your own vehicle and appropriate business insurance.The Clinical Quality and Compliance Manager is responsible for driving excellence in clinical care, regulatory compliance and quality assurance across a portfolio of care homes.The role provides expert guidance, oversight, and support to operational teams to ensure that care delivered meets regulatory requirements and company standards.The post holder will lead quality improvement initiatives, monitor performance, support inspections, investigate concerns, and work collaboratively with operational and clinical teams to promote continuous improvement.

Clinical Quality Assurance

• Monitor and evaluate clinical quality standards across a portfolio of care homes.
• Conduct clinical audits, quality assurance visits, and compliance reviews.
• Assess care delivery against evidence-based practice, organisational policies, and regulatory requirements.
• Support homes in achieving and maintaining high-quality, person-centred care.
• Review clinical indicators and identify trends, risks, and opportunities for improvement.
• Provide advice and support to Operational Colleagues

Regulatory Compliance

• Ensure compliance with CQC/CIW regulations and relevant legislation.
• Support homes in preparation for Local Authority and regulatory visits.
• Review regulatory action plans and monitor progress against identified improvements.
• Maintain awareness of changes in legislation, guidance, and best practice.
• Support the implementation of regulatory updates across the organisation.
• Monitor and review all notifications submitted as part of a duty system.

Quality Improvement

• Lead and facilitate quality improvement programmes across services.
• Develop and monitor quality improvement plans.
• Analyse quality data and produce reports that inform decision-making.
• Promote a culture of continuous learning and improvement.
• Share best practice across care homes and support the implementation of successful initiatives.
• Lead improvement projects aimed at enhancing resident outcomes and experience.

Incident, Complaint and Risk Management

• Review incidents, accidents, safeguarding concerns, complaints, and serious events.
• Support investigations and lessons learned reviews.
• Ensure effective action plans are developed and implemented.
• Identify organisational risks and escalate concerns appropriately.

Operational Support

• Provide induction, coaching and mentoring to Home Managers, Deputy Managers, and Clinical Leads.
• Support underperforming services to achieve sustained improvement.
• Work collaboratively with operational teams to deliver quality objectives.
• Participate in service reviews and governance meetings.

Clinical Governance

• Support and strengthen clinical governance frameworks across the organisation.
• Contribute to governance reports and quality dashboards.
• Monitor key performance indicators and analyse dashboard data.
• Facilitate governance meetings and ensure actions are followed through to completion.
• Assist in writing and reviewing policies and procedures.

Training and Development

• Identify areas where additional learning and development is required
• Deliver or support training related to quality, governance, compliance, and clinical best practice.
• Deliver presentations, coach managers and clinical colleagues to improve capability and competence.
• Promote evidence-based practice and professional development.
• Undergo appropriate training

Essential Qualifications

• Registered Nurse (Adult) with active NMC registration.

Essential Experience

• Significant experience within the care home, health or social care sector.
• Experience of clinical governance and quality assurance with a strong knowledge of CQC/CIW regulations and inspection frameworks.
• Experience conducting audits and compliance reviews,
• Experience analysing clinical and operational data.
• Experience managing risk, incidents, complaints and safeguarding investigations.
• Proven ability to influence and support home improvements.

Essential Knowledge & skills

• Health and Social Care Act 2008 (Regulated Activities) Regulations.
• Regulation and Inspection of Social Care (Wales) Act 2016
• Safeguarding legislation and best practice.
• Risk management and quality improvement methodologies.
• Person-centred care principles.
• Care home operational requirements and challenges.
• Excellent communication skills.
• Strong analytical and problem-solving abilities.
• Report writing and presentation skills.
• Ability to build positive stakeholder relationships.
• Ability to work independently and manage multiple priorities.

Desirable

• Experience working across multiple care homes.
• Experience of supporting homes through regulatory improvement journeys.
• Knowledge of digital care planning systems

Key Performance Indicators (KPIs)

• CQC/CIW ratings maintained or improved.
• Compliance audit scores achieved.
• Improvement in quality indicators and resident outcomes.
• Timely completion of action plans.
• Positive inspection and audit outcomes.
• Effective management of complaints and safeguarding concerns.
• Delivery of quality improvement programmes within agreed timescales.

Our Values

At Akari Care, our values are at the heart of everything we do. We recognise colleagues who consistently demonstrate our commitment to being:

• Personalised treating every individual as unique and tailoring our approach accordingly.
• Kind showing compassion, empathy, and respect in all interactions.
• Caring - Creating a warmand inclusive environment in which our residents and staff have a sense of security and belonging.
• Trusted acting with integrity, professionalism, and accountability.
• Community working together to create supportive environments for residents, Colleagues, and the communities we serve.

We believe that by recognising and celebrating these values, we create a positive workplace culture for all our Colleagues.

Akari Care is proudly working towards achieving Veteran Friendly Frameworkstatus, demonstrating our commitment to supporting those who have served. We warmly welcome applications from members of the Armed Forces community and value the skills, experience, and dedication that they bring to our teams.

Akari Care is a prominent organization providing residential and nursing care services for older adults across 31 care homes in the UK. The company is committed to delivering high-quality care supported by a dedicated Operational and Quality Team function. Akari Care places strong emphasis on personalized, kind, and caring services, fostering environments of trust, and ensuring community for both residents and staff. Their approach is guided by core values that include treating individuals with respect and compassion, maintaining transparent operations, and striving for continuous improvement in care standards. Akari Care is also dedicated to supporting the Armed Forces community, valuing the skills and experiences that veterans bring to their team. Their mission involves not only providing excellent care but also creating a positive workplace culture aligned with their core values of kindness, trust, and community engagement.

Essential: - Registered Nurse (Adult) with active NMC registration