Clinical Support Team Lead

• Lead and support the clinical support team in delivering accurate and timely administrative services.
• Ensure practice directives and operational changes are communicated effectively and implemented consistently.
• Drive continuous improvement by identifying opportunities to streamline workflows and optimise systems.
• Work collaboratively with GP leads and managers to improve document management and reduce unnecessary administrative workload.
• Support QOF recall programmes and initiatives that maximise patient engagement and practice performance.
• Assist with the investigation and resolution of complaints relating to clinical support activities.
• Coach, mentor, and develop team members to support their professional growth and career progression.

If you would like to find out more information about this role, please see the attached job specification.

The Pall Mall Surgery is a thriving GMS teaching practice, caring for over 21,500 patients in the heart of Leigh-on-Sea, with excellent transport links and just 40-50 minutes from London. Led by 6 GP partners, we pride ourselves on delivering high-quality, patient-centred care through a skilled and supportive multidisciplinary team including GPs, nurses, pharmacists, and a wide range of clinical and administrative professionals.

We offer a positive, forward-thinking working environment with opportunities for learning and development, 5 weeks' annual leave (pro rata), and membership of the NHS pension scheme. If you're looking to join an ambitious, friendly practice where your contribution can make a real difference, we'd love to hear from you.

• A varied and rewarding leadership role within a supportive GP practice.
• Opportunities for professional development and training.
• The chance to influence service improvement and operational excellence.
• A collaborative environment focused on high-quality patient care.

Essential: - Has experience in a healthcare or primary care administration environment.; - Demonstrates strong leadership, organisational, and communication skills.; - Can effectively motivate and develop a team.; - Is confident using their initiative, judgement, and problem-solving abilities.; - Works well under pressure while maintaining accuracy and attention to detail.; - Is committed to delivering outstanding patient service and maintaining confidentiality at all times.