Community Support Worker

• Provide responsive, person-centred support to individuals experiencing mental health crisis in the community.
• Work collaboratively with multidisciplinary teams, including clinicians, social workers, and peer support workers.
• Deliver practical and emotional support to service users, promoting recovery, safety, and wellbeing.
• Assist in crisis de-escalation and safety planning, both face-to-face and via telephone support.
• Support service users to access appropriate services, including housing, benefits, and community resources.
• Maintain accurate and timely records in line with Trust policies and procedures.
• Participate in team meetings, supervision, and training to ensure high-quality service delivery.
• Promote equality, diversity, and inclusion in all aspects of care and support.
• Work flexibly, including evenings and weekends, to meet the needs of the crisis pathway.

About Devon Partnership Trust

We provide mental health, learning disability and neurodiversity services, as well as a range of specialist & secure services for the wider south west region & nationally. We are passionate about promoting good mental health & wellbeing. We strive to use the expertise & resources within our organisation, and through our partnerships, to deliver high quality services that are safe & focused on people's recovery.

We are committed to developing a culture of coproduction, involving patients, families & carers in everything we do

Our values

We not only recruit based on qualifications & experience - we recruit individuals who possess & demonstrate the behaviours which underpin our Trusts core values. These include such attributes as showing a commitment to quality of care, improving lives of others, giving respect, dignity & compassion. We can bring those values to life in our everyday tasks by giving a smile; making time for people; challenging ourselves & others, & being open to new ideas.

We are committed to being an inclusive employer & applications are encouraged & welcomed from all sections of the community, regardless of any protected characteristics as governed by the Equality Act 2010. Part time & flexible working applications will be considered & supported, where possible. We particularly encourage applicants with lived experience of mental health conditions, neurodiversity or learning disabilities. We are a Disability Confident Leader.

Essential: - Previous employment / experience of working with people in a caring situation or previous experience working in a different role within mental health services; - Extensive experience of working within Mental Health settings. Experience of delivering crisis interventions; - Awareness of safeguarding principles.; - Experience of working within a MDT.; - Excellent IT skills; - Experience of working autonomously.; - Experience of monitoring Physical Health

Desirable: - Experience of working within psychiatric inpatient environments. Experience of working within Crisis Services

Essential: - Ability to travel to multiple locations through the Geographical areas to meet the requirements of the role.

Essential: - Able to plan work, time management, completing records and recording observations etc.; - To take leadership and direction from qualified staff.; - To participate in unsupervised tasks and provide accurate feedback to relevant parties.; - Ability and awareness to maintain personal boundaries; - Problem Solving Skills; - Ability to travel to multiple locations (as required) throughout the trust.

Essential: - To complete the Care Certificate within the first 6 months of employment unless already obtained or evidence of equivalent agreed and signed off by the appointing manager at interview.; - Basic Education

Desirable: - NVQ level 3, QCF Level 3 in Health and Social Care or equivalent qualification.; - Qualified in Phlebotomy; - Other evidence of training or development relevant to working within a mental health setting.