Customer Services Advisor
New City CollegeLondon
Overview
This is a education role (full time) with New City College based in London. The advertised salary is £32,400-£34,200 per annum dependent upon experience. Applications close on 6 September 2026. GovJobs has indexed this vacancy from its official source — use the apply button to view the full advert and apply directly.
Job description
Are you passionate about delivering exceptional customer service and supporting learners on their educational journey? New City College is seeking a dynamic and enthusiastic Customer Service Advisor to join our professional and welcoming team.
As a key member of our team, you’ll provide a seamless and supportive experience to all college stakeholders face to face, phone, email, and other communication platforms. You’ll play a vital role in promoting New City College as the first choice for prospective students and the wider community.
As a Customer Services Advisor you will support with the following:
- Front counter support - face to face, telephone and email enquiries with both internal staff and students and external visitors
- The processing of applications
- Processing enrolments/fee assessment – during the summer and throughout the year (adult termly enrolment, and short notice Job centre referred SBWA - Rail etc.
- Supporting college recruitment events – Open Evenings, Open Days, Adult Enrolment Events, Applicant Days.
- Organising ESOL Assessments
- Oyster applications and TfL portal
- Taking payments for enrolments, ID cards and trips
- Auditing learner files
- Deputising for Customer Services Manager when unavailable
You will have at least one year’s experience working in an advice or information environment and either hold, or be willing to work towards, a Level 3 qualification in Information, Advice and Guidance (IAG), Customer Service, or an equivalent field. You will be an excellent communicator, able to engage clearly and professionally both verbally and in writing. A confident, friendly, and committed approach is essential, along with strong IT, administrative, and organisational skills. You will also demonstrate a clear understanding of the importance of safeguarding and promoting equality of opportunity in an educational setting.
How this role compares
We hold 109 school vacancies in London that publish a salary, and their median advertised starting figure is £32,442. This role sits close to the middle of the range.
There are 1,678 school roles open across the UK on GovJobs right now, 145 of them in London.
You have 7 days left to apply. School adverts we hold typically run for around 18 days, so this is a shorter window than usual.
New City College has 18 other vacancies open on GovJobs, with a breakdown of what they pay and the kinds of roles they recruit for.
These figures are calculated from the vacancies GovJobs currently holds, not from official pay statistics. They are a guide to the market, not a valuation of this post.
How to apply
GovJobs does not take applications or send your details to the employer. Use the apply button to open the official Teaching Vacancies advert, then check the employer's instructions, attachments, person specification and closing time before applying.
This listing was last checked on 28 Aug 2026, 11:10. If the official advert has changed or closed, report it and we will review the listing.
Why this listing is on GovJobs
GovJobs indexes public-sector vacancies from official sources, normalises the title, employer, location, salary and deadline, and links back to the source so you can verify the advert yourself.
The source for this role is Teaching Vacancies. Applications stay on the official employer or source website, not on GovJobs.