(**) Customer Services Senior Supervisor
Mid and South Essex NHS Foundation TrustChelmsford, East of England
Overview
This is a NHS role (permanent) with Mid and South Essex NHS Foundation Trust based in Chelmsford. The advertised salary is £28,392. Applications close on 22 October 2026. GovJobs has indexed this vacancy from its official source — use the apply button to view the full advert and apply directly.
Job description
Broomfield Hospital is seeking a dynamic, motivated and well-organised Customer Services Senior Supervisor to lead our dedicated Switchboard team. Whe...
- co-ordinate the day to day operational responsibilities of the Customer Services Team and support the MSE Switchboard Services Manager in the overall provision and monitoring of a high quality and efficient Customer Service experience for all service users throughout the Trust.
- help to support, motivate and develop the Customer Services Team to ensure they comply to departmental KPI's.
- promote and maintain the highest practical Customer Service standards when managing a wide range of subjects from patients, relatives, general public and all other relevant stakeholders.
You will need a polite, helpful, discreet and friendly manner, whilst remaining calm under pressure and coping with situations which can be demanding and sometimes distressing.
Our ambition is to deliver excellent local and specialist services, to improve the health and well being of our patients, and provide a vibrant place for staff to develop, innovate and build careers.
We aim to make the most of our skills and experiences so we can become the best we can be. As one organisation we will recruit the finest and retain more specialist staff due to more employment opportunities across our Trust.
Essential: - Good standard of general education; - Competent Information Technology skills including word, excel and outlook
Essential: - Experience in a team leader/supervisor role; - Previous Telephony Operator experience
Desirable: - Knowledge of medical terminology; - NHS Experience
How this role compares
We hold 893 NHS vacancies in East of England that publish a salary, and their median advertised starting figure is £39,959. This role pays less than about 76% of them.
There are 13,012 NHS roles open across the UK on GovJobs right now, 1,295 of them in East of England.
You have 1 day left to apply. NHS adverts we hold typically run for around 46 days, so this is a shorter window than usual.
Mid and South Essex NHS Foundation Trust has 133 other vacancies open on GovJobs, with a breakdown of what they pay and the kinds of roles they recruit for.
These figures are calculated from the vacancies GovJobs currently holds, not from official pay statistics. They are a guide to the market, not a valuation of this post.
How to apply
GovJobs does not take applications or send your details to the employer. Use the apply button to open the official Nhs Jobs advert, then check the employer's instructions, attachments, person specification and closing time before applying.
This listing was last checked on 21 Oct 2026, 01:06. If the official advert has changed or closed, report it and we will review the listing.
Why this listing is on GovJobs
GovJobs indexes public-sector vacancies from official sources, normalises the title, employer, location, salary and deadline, and links back to the source so you can verify the advert yourself.
The source for this role is Nhs Jobs. Applications stay on the official employer or source website, not on GovJobs.