Deputy Service Manager - Specialist Medicine

As part of the service leadership team, the post-holder will be responsible for ensuring the safe, high quality, efficient and financially sustainable delivery of all services within their portfolio. The postholder will work closely with the service and general management team, the clinical director, senior nurses, clinical and nursing specialty leads, administrative, consultant and nursing teams and the wider multidisciplinary team as required. The postholder will be a key member of the service leadership team including making key day-to-day decisions and managing key workflows and pathways.

The post holder will play a key role in ensuring strong operational delivery of a portfolio of services in the SHaRD Directorate in Specialist Medicine. The SHaRD directorate consists of Dermatology, Rheumatology, Sexual Health, HIV and Community Women's Health Services. The postholder will be responsible for delegated financial and procurement management, supporting business planning, management of governance, quality and safety standards in line with national frameworks (e.g. PSIRF), management of admin and clerical staff and management of medical rotas. The postholder will be responsible for management and delivery of activity and KPIs in line with agreed business plans and contracts (RTT, cancer, specialist and public health commissioning.

The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience, and knowledgerequired. For both documents, please view the attachment/s below.

Barts Health is one of the largest NHS trusts in the country, and one of Britain's leading healthcare providers.

Our vision is to be a high-performing group of NHS hospitals, renowned for excellence and innovation, and providing safe and compassionate care to our patients in east London and beyond. That means being a provider of excellent patient safety, known for delivering consistently high standards of harm-free care and always caring for patients in the right place at the right time. It also means being an outstanding place to work, in which our WeCare values and behaviours are visible to all and guide us in how we work together.

We strive to live by our WeCare values and are committed to promoting inclusion, where every staff member has a sense of belonging. We value our differences and fully advocate, cultivate and support an inclusive working environment.

Essential: - Degree or equivalent experience in Business Management, Healthcare Science or Leadership; - Leadership or management qualification; - Evidence of continued professional development beyond statutory and mandatory training.; - Postgraduate qualification in leadership, management or healthcare science

Desirable: - Project Management qualification (e.g. PRINCE2 or Lean Six Sigma)

Essential: - Experience in an operational or project management role managing services in the NHS.; - Knowledge of core operational principles such as 8-6-4-2, inpatient flow.; - Demonstrable experience managing outpatient and inpatient services.; - Demonstrable experience managing waiting lists (RTT, Cancer, DM01, planned).; - Demonstrable experience of delivering a demand and capacity model or waiting list recovery plan.; - Demonstrable experience of delivering a project or service improvement in your department/service.; - Able to make effective decisions based on multiple conflicting or rapidly changing information sources for your department with very limited day to-day supervision.; - Able to solve complicated issues that do not have an obvious solution.; - Able to demonstrate accountability for day-to-day operational delivery of services.

Desirable: - Experience managing specialist commissioned services.; - Demonstrable experience managing relationships with external stakeholders.; - Demonstrable experience of managing patient flow or bed management.

Essential: - Knowledge of how to make a medium or long term plan for a service, how this links to the Organisational and National Strategy and how to deliver it.; - Able to use the Trust Strategy and Policies to form an operational plan for at least 12 months ahead.; - Demonstrable experience managing core HR processes for administrative and/or medical staff in your department/service such as recruitment, probation, appraisal, sickness, capability and conduct management).; - Demonstrable experience managing administrative and/or medical rota in your department/service, allocating resource based on service needs.; - Ability to influence others using effective data driven decisions.; - Demonstrable experience of compassionate leadership.; - Ability to present to colleagues of varied seniority.

Desirable: - Some experience of formal or informal teaching.; - Demonstrable experience of investigating, writing and presenting reports for employee relations management cases e.g. conduct or capability.

Essential: - Knowledge of NHS Financial Management and Standard Financial Instructions.; - Able to monitor operational and financial budgets and procurement requests within budgetary limits KPIs and take corrective actions where required.; - Demonstrable experience of budget management for your department/service and approving purchase orders for your department.

Desirable: - Demonstrable experience of identifying and/or delivering a cost improvement programme (CIP).; - Demonstrable experience of writing, contributing to or implementing a business case.; - Demonstrable experience writing or monitoring service level agreements.; - Demonstrable experience of business planning.

Essential: - Knowledge of Governance and Patient Safety Frameworks (e.g. PSIRF); - Demonstrable experience of managing DATIXs, complaints and risks.; - Demonstrable experience for writing, implementing and monitoring the use of Standard Operating Procedures (SOPs) in your department/service.; - Able to follow Trust policies and procedures and maintain national legislation and guidance e.g. GDPR and information governance.; - Able to promote and maintain departmental adherence to Trust policies and procedures and maintain national legislation and guidance e.g. GDPR and information governance.