Elective Admissions Officer

You will demonstrate effective organisational and time management skills, alongside good IT skills, including Microsoft Excel and Word. Excellent communication and interpersonal skills are essential, as you will liaise with a range of clinical and administrative colleagues.

You should be educated to NVQ Level 3 (or equivalent) and be enthusiastic, motivated, and committed to delivering a high standard of service. The successful candidate will be flexible to the needs of the team and able to adapt to a busy and changing environment.

The Elective Admissions Administrative Service plays a key role in delivering a systematic and efficient approach to meeting NHS access targets for elective and day case surgery. This includes supporting the delivery of national standards relating to maximum waiting times and facilitating patient choice through effective booking systems.

The post holder will work closely with Consultants and Specialty Management Teams, requiring the ability to manage sensitive information and respond to clinical and operational priorities with confidence and professionalism. A strong understanding of information management and a commitment to data quality are essential to ensure the effective management and monitoring of patient waiting lists.

Through the use of robust booking processes, the service aims to optimise theatre utilisation and support the achievement of NHS patient access targets. The role requires a strong patient-focused approach, ensuring that all written and verbal communication is clear, professional, and compassionate. This will include direct telephone contact with patients to arrange admission dates and provide relevant information regarding their care pathway.

The post holder must maintain strict patient confidentiality at all times, in line with Trust policies and data protection requirements.

Whilst Newcastle Hospitals are a forward thinking and highly innovative organisation, the use of Third-Party Artificial Intelligence (AI) presents a risk to the integrity of our Recruitment & Selection processes. If you use AI, and it poses a risk to the integrity of your individual application or to the recruitment process, we may withdraw your application at any stage of the process.

As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.

With around 2 million contacts with patients every year, we deliver care from:

• Royal Victoria Infirmary (RVI)
• Freeman Hospital
• Newcastle Dental Hospital
• Cramlington Manor Walks
• Urgent treatment centres
• Newcastle Fertility Centre
• Northern Centre for Cancer Care, North Cumbria
• Northern Genetics Service

These include a range of flagship services which deliver cutting-edge care (supported by state-of-the-art diagnostic services in both radiology and pathology) and are a catalyst for innovation to support pioneering clinical practice in the NHS.

We also have offices at Regent Point in Gosforth and community sites.

Please see attached information on what Staff Benefits we have to offer at our Trust under 'Documents to download' or 'Supporting documents'.

For further information on The Newcastle upon Tyne Hospitals NHS Foundation Trust please visit: Careers | Newcastle Hospitals | NHS | Newcastle Hospitals and Newcastle Hospitals NHS Foundation Trust

Essential: - NVQ Level 3 or equivalent level qualification or experience

Essential: - Previous administration experience; - Knowledge of MS Office (incl. Excel, Word & Outlook)

Desirable: - Operational Experience of Waiting List Management Processes; - Knowledge of Trust eRecord system; - Understanding of NHS Waiting list management definitions; - Understanding of the NHS Constitution and NHS Operating Framework; - Customer service and call handling experience; - NHS administration experience

Essential: - Good communication skills; - Analytical and Numerical skills; - Proven organisational skills; - Problem solving skills; - Proficient organisational skills

Desirable: - Ability to work under pressure and remain calm.