Emergency Department Patient Flow Coordinator

To assist the ED nursing and medical teams to coordinate patient activity and flow through the department in order to meet the required government targets.

To help identify any issues that are creating barriers to the flow of the department and escalating them to the relevant member of the department, in line with the escalation policy.

To monitor and manage the off-loading of the Ambulance Arrivals in line with local targets.

Please see the attached supporting document/s (JD) which contains more information about the role in the job description and person specification.

Note: ensure any supporting statements align with the job description and person specification, as your application will be assessed against these criteria.

Kingston and Richmond NHS Foundation Trust cares for more than half a million patients a year, from across Kingston, Richmond, Elmbridge (Surrey), Merton, Wandsworth and Sutton. In 2018, we became the first acute hospital trust in London to be rated "Outstanding" for overall quality and leadership by the national Care Quality Commission regulator.

We have approximately 350 beds and directly employ around 2,900 staff. Our trust provides a full range of diagnostic services and treatment services. Our main site is the Kingston Hospital site but we also run a number of outpatient clinics in the community, including in Raynes Park, Surbiton, Queen Mary's Roehampton and Teddington.

Essential: - Education to A-level or equivalent qualifications or experience; - 3 years NHS experience with a minimum of 1 years co-ordinating an acute area; - Experience of using specialised computer systems and EPR; - Must be able to demonstrate awareness of clinical issues that affect patient priority; - Excellent communication skills, Calm under pressure, Polite

Desirable: - Basic Clinical Knowledge

Essential: - oWorking knowledge of Microsoft office products (Word/Excel); - oUnderstanding of relevant NHS/Gov. Targets; - oThe post holder must have an excellent knowledge of the working and delivery of care within the ED department, across the Trust and across the health economy.

Desirable: - Good understanding of the ED patient pathway