EPR Analyst

Key duties focus on technical support, system build, and continuous improvement:

• Provide first-line clinical system build support for the EPR.
• Build and maintain standard catalogue changes aligned to service requirements.
• Support the development and enhancement of the EPR system in line with Trust needs.
• Assist in planning, testing, and implementing system upgrades.
• Provide technical advice and support to system users to improve system utilisation and benefits.
• Carry out system administration tasks to ensure smooth day-to-day operation.

• Deliver EPR technical support within agreed service levels (SLAs).
• Support system build, maintenance, and testing.
• Ensure change control processes are followed.
• Contribute to business continuity and disaster recovery planning.

A. Core Responsibilities

• Maintain and build EPR catalogues and clinic configurations.
• Respond to and resolve user queries and incidents via the service desk.
• Perform system administration and data management tasks.
• Ensure data accuracy and quality validation within the system.

B. Operational & Technical Duties

• Troubleshoot system issues and work with relevant teams to resolve problems quickly.
• Maintain master files, tables, and configurations within Millennium EPR
• Support testing of new releases and updates.
• Document application support procedures and system processes.

C. Communication & Stakeholder Engagement

• Build strong relationships and provide specialist advice to stakeholders.
• Communicate technical issues clearly to non-technical users.
• Act as a champion for digital transformation and safe patient care.

D. Autonomy & Work Management

• Work with some independence, prioritising tasks and managing workload.
• Handle unpredictable workloads and competing priorities.
• Follow organisational policies and team-based workload allocation.

E. Training & Development

• Maintain continuous professional development and technical skills.
• Participate in training, user support, and knowledge sharing.

F. General Responsibilities

• Uphold Trust values (Patients First, Personal Responsibility, Passion for Excellence, Pride in Team).
• Ensure compliance with governance, data protection, and NHS regulations.

Ashford and St. Peters Hospitals NHS Foundation Trust is the largest provider of acute hospital services to Surrey residents, serving a population of 410,00 people and employing approximately 4,800 staff.

Our vision is to provide an outstanding experience and best outcomes for patients and the team. We are committed to providing continuous professional development and flexibility to deliver our workforce plan.

We are part of a collaborative Group with the Royal Surrey NHS Foundation Trust. As part of this partnership, colleagues may occasionally work across both organisations to support shared services, development opportunities and patient care.

St Peter's Hospital delivers complex medical and surgical care, maternity and emergency services. Day and orthopaedic surgery, ophthalmology and outpatient services are delivered at Ashford Hospital. Additional services are delivered at Woking Community Hospital.

Our Values provide us with the behaviours we respect and can commit to. By living our values through our everyday interactions, we can build a stronger, more resilient, and forward- thinking organisation, guiding us to achieve success and make a positive impact on how we deliver our services.

We can offer you the full range of NHS benefits and discounts.

Please note that adverts may close early, so early application is encouraged.

For more information about careers at ASPH please visit:www.asph-careers.org

Essential: - Educated to degree level and/or or equivalent level of experience. Evidence of Continual professional development.

Desirable: - IT Related qualification

Essential: - Significant experience with Oracle Health Millennium solutions.; - Supporting build and maintenance of Oracle Health Millennium solutions.

Desirable: - Good understanding of the patient journey and the key challenges Trust clinicians face with respect to use of an EPR system.

Essential: - Trust vision, values, and strategic objectives.; - High level understanding of NHS systems and environments.; - Proven knowledge of designing and managing highly secure and complex systems.

Desirable: - A working understanding of ITIL Service Management and Methodology Processes

Essential: - Ability to communicate effectively to ensure high standards of care, treatment, service or support as appropriate to your role.; - Able to provide a customer focussed service.; - Able to follow change control processes.; - Able to quickly assess complex situations and provide practical and effective solutions.; - Displays Flexibility in approach to work - ability to take on unscheduled tasks.; - Strong IT and digital skills including Microsoft Office suite (excel, word, PowerPoint, MS Teams).