ER Case Manager

To play a key leadership role within the Trust's Employee Relations function, leading on complex casework, providing expert employment relations advice, driving service improvements, and working collaboratively with HR colleagues, managers, and staff representatives to promote a fair, consistent, and positive workplace culture.

You'll have the opportunity to work in one of the most diverse regions in the country, with the vibrant capital city just a stone's throw away and the invigorating North Sea coast to the east.At EEAST we bring together all our skills to provide 24 hour, 365 days a year urgent care to those in need of emergency and non-emergency medical treatment and transport in Bedfordshire, Hertfordshire, Essex, Norfolk, Suffolk and Cambridgeshire.We are always looking to innovate our approaches and work together to offer the best possible patient care across our counties.We aim to represent and value the diversity of our local communities through our workforce and service provision. We therefore positively encourage applications from under-represented groups, such as Black, Asian, or other ethnic groups, individuals with a Disability, or LGBTQ+ individuals who meet the specific criteria.We at EEAST want to support our employees achieve a balance between work and other priorities, such as caring responsibilities, family commitments, further learning, and other interests. We therefore welcome flexible working requests.

Essential: - Member of CIPD.

Essential: - Substantial experience of providing Employee Relations advice to managers and staff that meets operational needs.; - Experience of managing multiple tasks and prioritising workload to match objectives.; - Experience of practical problem solving and solving complex ER problems.; - Experience of supervising staff.; - Experience of working as part of a team to meet shared goals.

Desirable: - Experience of budget management.; - Working in the NHS.; - Supporting and developing staff.; - Experience in Industrial Relations.

Essential: - Decision-making skills.; - Good verbal and written communication skills.; - Able to liaise effectively with staff and managers at all levels of the organisation.; - Able to influence, negotiate and persuade others.; - Able to analyse and resolve problems speedily and effectively.; - Able to delegate effectively.; - Computer literate, eg Microsoft Windows, Word and Email applications.; - Excellent analytical skills.; - Sound organisational skills.; - Knowledge of recent employment legislation and experience of applying it in appropriate circumstances.; - Project management.

Essential: - Empathetic approach.; - Excellent communication and interpersonal skills with the ability to get things done in cooperation with others and as part of a team.; - Able to manage time effectively and prioritise tasks.; - Ability to work under pressure at times and effective at working to deadlines.; - Ability to work independently and to use own initiative when appropriate.; - Ability to use discretion; - Flexible and able to drive around Trust.

Desirable: - Knowledge of other computer packages, eg Excel, PowerPoint.