Expenses & Benefits Helpdesk Administrator

Provide Service Desk support for the Trust's electronic expenses and staff benefits systems, managing user requests and technical issues through to resolution

Maintain user accounts on the expenses and benefits systems, ensuring accuracy of staff details and appropriate access permissions

Train and support staff at all levels on using the electronic expenses system effectively

Analyse data from the system to identify problems, produce reports, and suggest improvements

Support the Trust's staff benefits schemes by providing information and directing complex queries appropriately

Maintain system documentation, test new functionality during upgrades, and implement technical changes

Work with the wider Benefits team to ensure continuous service provision during absences

Import and manage data between systems while maintaining staff confidentiality and data security

Run regular operational tasks and audits to ensure systems are working effectively and being used as required

Support managers with creating and running their own reports from the electronic expenses system

At Dorset HealthCare we're on a mission to empower people to make the most of their lives through our outstanding, joined-up healthcare services. We're a dynamic, forward-looking Trust, running 12 community hospitals, specialist inpatient facilities and a wide range of integrated community and mental health services for a population of almost 800,000 people.

We do things differently here - it's one of the reasons the CQC rated us 'outstanding' in 2019. It's also why 95% of patients across our services say they have a good or very good experience of our services and 89% of staff feel they can really make a difference. Whether you're looking to work with us in one of our bustling market towns, vibrant urban locations, thriving seaside spots, or among the rolling hills of Dorset, there are lots of ways you can make a difference in our communities.

Our 7,000-strong workforce is at the heart of what we do and our success is a testament to our brilliant people. We're all about building a workplace for the future, we believe in equal opportunities and we celebrate diversity. We're an inclusive workplace, where everyone is welcome, everyone can be authentic, and we are all encouraged to be the best version of ourselves.

Working with us you'll be part of a strong team, challenge yourself, build a career, and teach us what we don't know. And you'll be working towards our vision to be better every day through excellence, compassion and expertise in all we do.

Essential: - Minimum of GCSE Grade C or equivalent in Mathematics and English Language

Desirable: - Experience of using ESR

Essential: - Educated to Level 3 (NVQ or A Level standard) in administration or IM&T - or equivalent level of knowledge within an IM&T role; - Excellent working knowledge of MS Office applications, with a focus on Word, Excel and PowerPoint

Desirable: - Previous experience of working within an administration role

Essential: - Previous experience of, and a strong commitment to delivering a customer focused service; - Experience of working within defined administrative procedures

Desirable: - Basic understanding of staff benefits including have knowledge of legislative and HMRC requirements

Essential: - Ability to effectively organise own workload, prioritise effectively and ensure deadlines are met; - Ability to develop and maintain good working relationships with staff at all levels