Head of All-Age Continuing Care – Assurance and Improvement

Working in partnership with the wider Senior CHC management team the post holder will be responsible for the provision of leadership, direction and governance for all CHC and associated sub services, including the Business Multi-Disciplinary Team (MDT) functionality, appeals and retrospective assessments, and Children and Young People Continuing Care. Close working will be required with the Head of CHC Business MDT in order to achieve the highest quality CHC service performance and delivery.

The role will include delivery of local national strategic and operational service objectives developed by the CHC service in line with local and national requirements. These will be agreed and signed off by the appropriate governance committees. The post holder will work with their senior team to identify suitable benchmarking opportunities for improved productivity, efficiency and clinical quality.

Key objectives will include accountability for the delivery of financial, performance, productivity and human resource management targets, agreed at the start of each financial year as part of the appraisal and personal development process.

In 2025, the boards of NHS South East London ICB and NHS South West London ICB took the decision to enter into a clustering arrangement. This means that we share a chair, chief executive officer and an executive team, but we remain as separate, statutory organisations.

This also means that the ICBs will share some teams, who will be working across both organisations. Some teams will also be working across both geographical areas and integrated care systems.

Essential: - Professional Clinical Qualification; - Educated to masters level or equivalent level of experience of working at a senior level in specialist area.; - 5 years Significant experience within the Healthcare sector at General Manager level in the acute and or community sector with up to date knowledge of patient services which including responsibility for strategic planning and budgetary control; - Evidence of continuing professional development; - Demonstrable success in delivering large scale change and performance with and through management and clinical teams; - Track record of financial delivery; - Experience of writing complex business cases and policies; - Experience of managing and deciding on complex employment issues

Essential: - Must be able to provide and receive highly complex, sensitive or contentious information, negotiate with senior stakeholders on difficult and controversial issues, and present complex and sensitive information to large and influential groups; - Negotiate on difficult and controversial issues including performance and change.; - Proven ability to nurture key relationships and maintain networks internally and externally, including national networks; - Problem solving skills and ability to respond to sudden unexpected demands; - Ability to analyse complex facts and situations and develop a range of options; - Takes decisions on difficult and contentious issues where there may be a number of courses of action.; - Strategic thinking - ability to anticipate and resolve problems before they arise; - Demonstrated capability to plan over short, medium and long-term timeframes and adjust plans and resource requirements accordingly; - Must be able to prioritise own work effectively and be able to direct activities of others. Experience of managing and motivating a team and reviewing performance of the individuals.; - Must be able to operate effectively in a flexible and demanding environment and proactively engage with colleagues working on a variety of topics.; - Working knowledge of Microsoft Office with intermediate keyboard skills.

Desirable: - Comprehensive experience of project principles techniques and tools such as Prince 2 and Managing Successful Projects

Essential: - Must be able to use initiative to decide relevant actions and make recommendations to executive director, with the aim of improving deliverables and compliance to policies.; - Ability to make decisions autonomously, when required, on difficult issues, working to tight and often changing timescales; - Experience of identifying and interpreting National policy.; - Experience of researching best practice (globally, private and public sector), interpreting its relevance and processes/ practices which could be implemented successfully to achieve system reform (advising on policy implementation)

Essential: - Demonstrate understanding of and commitment to promoting equality of opportunity & diversity in the workplace

Essential: - Demonstrate understanding of and commitment to promoting equality of opportunity & diversity in the workplace