Hotel Services Supervisor Porter, Patient Dining, Domestic

• As a Domestic Afternoon Supervisor, you will be responsible for leading and supporting a team of Domestic Assistants to ensure high standards of cleanliness are maintained across clinical and non-clinical areas.
• You will oversee daily cleaning operations, allocate workloads, monitor performance, and provide guidance to staff to ensure services are delivered efficiently and in accordance with Trust standards.
• You will play a key role in ensuring compliance with Infection Prevention and Control (IPC) requirements, Health and Safety legislation, COSHH regulations, and local policies and procedures.This includes carrying out quality audits, addressing cleaning concerns, responding to service requests, and ensuring any risks or hazards are reported and managed appropriately.
• Working closely with ward managers, clinical teams, and facilities colleagues, you will help create a safe, clean, and welcoming environment for patients, visitors, and staff.
• You will be expected to lead by example, promote excellent customer service, support staff development, manage attendance and performance issues where required, and contribute to continuous service improvement.
• We are looking for a reliable and motivated individual with strong leadership, communication, and organisational skills.
• The successful candidate will demonstrate excellent attention to detail, effective problem-solving abilities, good timekeeping, and a commitment to delivering high-quality services.

The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required.

For both overviews please view the Job Description attachment with the job advert.

At Imperial College Healthcare you can achieve extraordinary things with extraordinary people, working with leading clinicians pushing boundaries in patient care.

Become part of a vibrant team living our values - expert, kind, collaborative and aspirational. You'll get an experience like no other and will fast forward your career.

Benefits include career development, flexible working and wellbeing, staff recognition scheme. Make use of optional benefits including Cycle to Work, car lease schemes, season ticket loan or membership options for onsite leisure facilities.

We are committed to equal opportunities and improving the working lives of our staff and will consider applications to work flexibly, part time or job share. Please talk to us at interview. .

Essential: - General education to include Maths and English at GCSE level or equivalent

Desirable: - NVQ qualification in Customer Service

Essential: - Understanding of relevant health and safety requirements; - An understanding of people's equality, diversity and rights.; - Experience of customer service roles

Desirable: - Previous healthcare/NHS experience; - Previous supervisory experience

Essential: - Ability to work on own initiative and as part of a team