*Internal to System* Service Manager

• The post holder will support the Directorate Management Team in the efficient and effective operational management of designated services within the Directorate, ensuring resources are used effectively to deliver safe, high quality and continually improving patient care.
• Working under the direction of the Directorate Manager, and in collaboration with the Matron, Clinical Lead and wider Directorate Management Team,
• The post holder will support operational delivery, performance management, service planning, workforce coordination, governance and service improvement.
• The post holder will provide core operational management support to a designated portfolio of services lines, may have responsibility for project or service improvement area as agreed with theDirectorate Manager, CBU, Head of Ops or CD, commensurate with the responsibilities and expectations of the role.
• The post holder will provide line management to designated Band 5 Operational Support Manager roles and associated staff, supporting effective day-to-day service delivery, people management, escalation of operational issues and delivery of agreed Directorate, CBU, Care Group and Trust objectives.
• The post holder will work with colleagues across Directorates, CBUs, Care Groups and corporate teams to support achievement of Directorate, CBU, Care Group and Trust objectives, and may berequired to work flexibly across services or areas to support service needs.

Please note there is one Job Description and Person Specification for all roles however they do not state where the role will be as there will be nuanced elements for all areas as expected. This Job Description will be the JD you are working against as it is a standardised version for all roles.

Whilst the contact details for the VAP are for the Head of Recruitment please note each role will have their own point of contact which can be found on the accompanying 'list of roles' found with the Job Description and Person Specification.

University Hospitals of North Midlands NHS Trust is one of the largest and most modern in the country. Based across two sites, Royal Stoke in Stoke-on-Trent and County Hospital in Stafford, we are proud to serve around three million people and we're highly regarded for our facilities, teaching and research. We are the specialist centre for major trauma for the North Midlands and North Wales.

All of our employees make a valuable contribution regardless of role here at UHNM and we are proud of our wide range of development packages aimed at ensuring that everyone has the opportunity to fulfil their true potential.

UHNM create and encourage a culture of inclusion, providing equal opportunities for career development that are fair and transparent. We are committed to being a diverse and inclusive employer and foster a culture in which all staff feel valued and respected. In return we ask all of our employees to make a commitment to the values, co-created by or staff, patients and carers, and that unite us as a Trust.

At University Hospitals of North Midlands NHS Trust we know that investing in, supporting and developing our staff has a direct impact on the quality of care that we deliver. Our employees are as important as our patients and the population that we serve.

Essential: - Management, leadership, business administration or health-related qualification at diploma or degree level, or equivalent experience.; - Evidence of continuing professional development relevant to operational management, leadership, service improvement or healthcare management.

Essential: - Minimum of 2 years' experience working within an acute NHS Trust in an operational, service or management role; - Significant operational management experience within a complex healthcare or NHS environment; - Experience of supporting or managing change, service improvement, improved processes or new ways of working within a service.; - Knowledge of business planning, workforce planning and resource management processes. o Ability to develop medium-term plans and contribute to longer-term service plans to meet service need and support sustainability. o Ability to develop and deliver action plans to support operational priorities, service improvement and the wider NHS agenda