Non-Medical Flexible Workforce Manager

As the Non-Medical Flexible Workforce Manager, you will lead the operational management and development of our electronic rostering systems, temporary staffing services and workforce projects for our non-medical workforce. You will act as the Trust's subject matter expert for workforce systems, overseeing system performance, service improvement initiatives, training programmes and stakeholder engagement across clinical and non-clinical services.

We are looking for someone who can demonstrate:

• Significant experience in workforce management, e-Rostering, temporary staffing or workforce systems.
• Strong project management and change management skills.
• Experience analysing complex workforce data and translating findings into actionable improvements.
• Excellent communication and stakeholder engagement skills, with the ability to influence at all levels.
• Experience leading and developing teams.
• Strong problem-solving skills and the ability to manage multiple priorities in a fast-paced environment.
• A commitment to innovation, quality improvement and delivering excellent customer service.

System Implementation/Review

Test, deploy, maintain and support individual end user requirements.

Support the Clinical Implementation Manager in providing advice and guidance to key users during the data gathering exercise.

Produce dummy rosters identifying any problems, verify applicability of rules and restrictions, the impact they have on the roster and rectify issues until a workable roster is produced.

Develop training materials, guidelines and reference documents to enable change to be implemented.

System training

To be responsible for the planning, design and implementation of training programmes in all aspects of e-Rostering including new starters as part of their induction and the continual training of existing staff in changes and improvements to the system.

To produce supporting materials and conduct training sessions for ward managers and other roster creators in the e-Rostering software application and reporting elements.

Plan and deliver training programmes for end users to support upgrades to the software.

System management

Develop local system user manuals to accommodate bespoke rostering arrangements as required.

Attend meetings at a senior level as System Lead.

Prepare a reporting schedule and publish and circulate database reports and a KPI dashboard in accordance with report deadlines.

Submit weekly and monthly attendance and absence files to payroll for payment

Understand the impact of workload demands on staffing establishments and skillmix requirements, offering advice on using the system to support and improve budget compliance.

Identify, interpret and resolve system faults.

Assist staff to resolve problems with software implementation and promote the benefits of the software to system users.

Ensure all data is handled in accordance with national and Trust data protection policies and guidelines.

System support

Act as a functional e-roster system expert internally for the Trust.

Support the Chief Nurses Team in the Confirm and Challenge process.

To diagnose and resolve any system errors or malfunctions and liaise with appropriate trust and provider company staff to resolve any user or technical issues.

Log recurring issues with the provider support centre.

To provide ongoing advice on Roster Management guidelines and their implementation proposing changes as appropriate.

System development

Identify and propose changes to working practices in order to fully realise the benefits of the rostering system.

Challenge and persuade others to change their working practices negotiating compromise as required to maximise the potential benefits of the system and associated technology.

Identify development requirements in relation to the software to ensure the Trusts rostering requirements are met.

Lead pilots of new system developments and interfaces as required.

Evaluate new software and be responsible for roll out plans with delivery dates.

Our People Charter outlines the behaviours we can expect from one another and what you can expect from Bradford Teaching Hospitals Foundation Trust:

• We value people
• We are one team
• We care

We're keen to meet people who share these values and are passionate about delivering the highest quality of care to our patients.

Essential: - Experience in a team leader/management role; - Experience of standard programmes such as Microsoft Word, Excel; - Experience of other computer software applications; - Working knowledge of electronic rostering using HealthrosterApplication/InterviewE; - Experience of providing training, support and advice to other members of professional and support staff; - Experience of implementing new systems, processes or technology including procedures relating to data cleansing, system rules, data manipulation and report production.; - Experience of working in the NHS or experience of implementing new software across a large organisation

Desirable: - Previous experience in a systems related role; - Working experience in a "change management" environment; - Experience of working in a cross professional or directorate role; - Experience of developing strong collaborative relationships both internally and externallyApplication/InterviewD; - Experience of successful project or change management associated with new data and information flows; - Experience of consultant job plans, EWTD and medical staff rotas

Essential: - Excellent organisational and time management skills; - Tactful with good communication and interpersonal skills; - Highly developed analytical skills and ability to interpret complex data effectively and succinctly; - Positive, approachable and supportive even when working under pressure; - Ability to communicate in written and verbal formats including the use of different media for presentations; - Ability to give support and specialist advice on complex issues using terminology and language appropriate to the target audience; - Professional attitude to work and colleagues; - Ability to work under pressure to planned timescales to deliver results within deadlines; - Flexibility and adaptability - able to work on own initiative; - Ability to prioritise and focus when faced with multiple simultaneous tasks; - Ability to persuade, influence and negotiate with staff at all levels in the organisation including senior staff; - Motivated to make a difference and make a positive impact in implementing changeApplication/InterviewE; - Good team player and sense of humour; - Able to accept advice and guidance when needed; - Ability to absorb and analyse information and performance data quickly and accuratelyApplication/InterviewE; - Ability to work on own initiative with limited supervision

Desirable: - Advanced keyboard skills to level of advanced ECDL

Essential: - Understanding of Information Governance and ConfidentialityApplication/ InterviewE; - Extensive knowledge of Microsoft Office applications with specific emphasis on word processing, databases and spreadsheets; - Willingness to undertake further training to enhance skills and knowledge base

Essential: - Degree level qualification or equivalent experience and qualifications; - Evidence of relevant and recent professional development & training at post graduate level

Desirable: - Formal training in project methodology and tools; - PRINCE 2 foundation or practitioner level; - Teaching or assessing qualification; - Leadership and management training or qualification