Outpatient Reception Clerk
The Newcastle upon Tyne Hospitals NHS Foundation Trust317 Trustwide, North East
Overview
This is a NHS role (permanent) with The Newcastle upon Tyne Hospitals NHS Foundation Trust based in 317 Trustwide. The advertised salary is £25,272. Applications close on 8 October 2026. GovJobs has indexed this vacancy from its official source — use the apply button to view the full advert and apply directly.
Job description
An exciting opportunity has arisen for an Outpatient Reception Clerk to work in the Radiology Department at the Newcastle upon Tyne Hospitals Trust, w...
As an Outpatient Reception Clerk within Radiology, you will play a key role in supporting the delivery of a high-quality patient service across multiple hospital sites. Working as part of a busy administrative team, you will greet and check in patients, respond to patient and staff enquiries, book appointments, register radiology requests on the Radiology Information System, and provide a range of general administrative support to ensure the smooth running of the service.
You will be expected to use your own initiative, manage competing priorities, and seek advice when required. Excellent communication and customer service skills are essential, as you will regularly interact with patients, relatives and healthcare professionals, ensuring enquiries are handled promptly, professionally and with compassion. The role involves frequent use of IT systems and requires good keyboard and organisational skills. Previous reception or administrative experience is desirable, although full training will be provided for the right candidate.
- To support the provision of an effective and efficient delivery of a 24-hour Main Reception alongside an Outpatient service across the organisation, ensuring that a high quality of customer care and service provision is delivered to all service users.
- Takes responsibility for the timely completion of all outpatient admin services.
- Ensure that hospital visitors and general public are directed correctly thus helping to provide support for patient care.
- Provide an efficient and sensitive reception service to all users applying a high level of customer care skills.
- Make and receive telephone calls to respond to public enquiries
- Ensure that all areas are kept clean and tidy at all times.
Whilst Newcastle Hospitals are a forward thinking and highly innovative organisation, the use of Third-Party Artificial Intelligence (AI) presents a risk to the integrity of our Recruitment & Selection processes. If you use AI, and it poses a risk to the integrity of your individual application or to the recruitment process, we may withdraw your application at any stage of the process.
As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.
With around 2 million contacts with patients every year, we deliver care from:
- Royal Victoria Infirmary (RVI)
- Freeman Hospital
- Newcastle Dental Hospital
- Cramlington Manor Walks
- Urgent treatment centres
- Newcastle Fertility Centre
- Northern Centre for Cancer Care, North Cumbria
- Northern Genetics Service
These include a range of flagship services which deliver cutting-edge care (supported by state-of-the-art diagnostic services in both radiology and pathology) and are a catalyst for innovation to support pioneering clinical practice in the NHS.
We also have offices at Regent Point in Gosforth and community sites.
Please see attached information on what Staff Benefits we have to offer at our Trust under 'Documents to download' or 'Supporting documents'.
For further information on The Newcastle upon Tyne Hospitals NHS Foundation Trust please visit: Careers | Newcastle Hospitals | NHS | Newcastle Hospitals and Newcastle Hospitals NHS Foundation Trust
Essential: - NVQ Level 2 in appropriate subject or equivalent qualification / experience
Essential: - Understanding of confidentiality issues
Desirable: - Previous reception/clerical experience; - Previous customer care experience; - Previous NHS experience; - Awareness of Health and Safety within your environment; - Telephone experience
Essential: - Good literacy and numeracy skills which will be assessed as part of the recruitment process; - Ability to communicate with members of the public, all staff and health care providers; - Good organisational Skills; - Ability to work effectively as part of the multi-disciplinary team; - IT skills in windows-based applications which will be assessed as part of the recruitment process
How this role compares
We hold 349 NHS vacancies in North East that publish a salary, and their median advertised starting figure is £32,073. This role pays less than about 93% of them.
There are 12,785 NHS roles open across the UK on GovJobs right now, 618 of them in North East.
You have 5 days left to apply. NHS adverts we hold typically run for around 59 days, so this is a shorter window than usual.
The Newcastle upon Tyne Hospitals NHS Foundation Trust has 44 other vacancies open on GovJobs, with a breakdown of what they pay and the kinds of roles they recruit for.
These figures are calculated from the vacancies GovJobs currently holds, not from official pay statistics. They are a guide to the market, not a valuation of this post.
How to apply
GovJobs does not take applications or send your details to the employer. Use the apply button to open the official Nhs Jobs advert, then check the employer's instructions, attachments, person specification and closing time before applying.
This listing was last checked on 2 Oct 2026, 15:01. If the official advert has changed or closed, report it and we will review the listing.
Why this listing is on GovJobs
GovJobs indexes public-sector vacancies from official sources, normalises the title, employer, location, salary and deadline, and links back to the source so you can verify the advert yourself.
The source for this role is Nhs Jobs. Applications stay on the official employer or source website, not on GovJobs.