Outpatient Receptionist

To liaise with wards, clinical staff, GPs and Trust support staff in person, via telephone and email as and when necessary

To show a caring and professional approach towards patients and visitors when carrying out reception and appointment duties

Escalate patient queries, capacity problems and general issues to the role's line manager or relevant clinical staff as appropriate.

To show a caring and professional approach towards patients, relatives and carers. This may require acting with resilience to deal with sometimes distressed patients and relatives in an empathetic manner

To carry out associated clerical duties, for example maintaining accurate filing systems, receiving post, diary management and scanning patient notes if required.

To keep waiting areas tidy and patient information materials up to date

To undertake the role's duties in the case of a major incident in your department (E.g. the ED Major Incident Process)

Attend appropriate meetings as required by the role's line manager.

Attend training courses as required to support personal development and the needs of the service.

Assist in training of new members of the team.

To take part in departmental audits and associated duties

For a more detailed job description, main responsibilities, and person specification, please refer to the job description document attached to this vacancy.

Bristol NHS Foundation Trust brings together more than 28,000 staff to deliver over 160 clinical services across thirteen hospital locations, operating from three main sites at Southmead, Bristol city centre and Weston.With an annual turnover of £2.3 billion, we are now one of the largest NHS trusts in the United Kingdom. Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds; city living within a stone's throw of the countryside or beside the seaside, both with easy access to all that the South West has to offer.Bristol NHS Foundation Trust values all people as individuals. As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application in order to ensure we're meeting our pledge.

Essential: - Clerical/administration experience including filing and/or reception

Desirable: - Previous NHS experience; - Previous receptionist experience in a healthcare or public setting

Essential: - Educated to GCSE, grade C or above (or equivalent) in English Language and Maths

Essential: - Supportive; - Respectful; - Innovative; - Collaborative

Essential: - Excellent/professional telephone/ reception manner; - Flexible approach to duties; - Able to work under pressure and meet deadlines whilst maintaining a high standard of accuracy; - Proven good organisational skills; - Good IT skills including Microsoft packages; - Confidence to handle difficult conversations with patients, relatives and carers; - Attention to detail; - Ability to work effectively in a busy team, adjust to change and motivate others; - Ability to work independently and as part of a team