Outpatient Receptionist/Administration Assistant

The post holder will work within University Hospitals Bristol & Weston and be responsible for providing a welcoming and efficient service as the patient's first point of contact with the hospital. This will include greeting and signposting patients and relatives, processing patients using the Electronic Patient Record system (ERS) and liaising with clinicians and colleagues to facilitate a smooth and timely flow of patients through the department.

The role is responsible for setting high standards of patient care by enacting the Trust's values at all times.

For a more detailed job description and main responsibilities, please refer to the job description document attached to this vacancy.

Bristol Foundation Trust (BFT) is one of the largest acute Trusts in the country, bringing together a combined workforce of over 13,000 staff and over 100 different clinical services across 10 different sites, serving a core population of more than 500,000 people across South West England. UHBW has been rated by the CQC as 'Good' overall and our staff are proud to deliver excellent care to the people of Bristol, Weston and beyond. As a forward-thinking multi-award winning Trust and a digital exemplar committed to improving patient care, our world-leading research and innovations are having a positive local and global impact. Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds; city living within a stone's throw of the countryside or beside the seaside, both with easy access to all that the South West has to offer. UHBW is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application in order to ensure we're meeting our pledge.

Essential: - Basic knowledge of NHS related legislation and codes of practice i.e. confidentiality and data protection; - A good understanding of how to work electrical equipment i.e. computers, photocopiers and printers; - Knowledge and experience of using computer systems and Microsoft Package; - Relevant experience of working in a fast paced office environment; - Experience of team working to achieve performance targets; - Experience of working with the public

Desirable: - A basic understanding of medical terminology; - Experience of working in the NHS or similar organisation

Essential: - Excellent/professional telephone/ reception manner; - Flexible approach to duties; - Able to work under pressure and meet deadlines whilst maintaining a high standard of accuracy; - Proven good organisational skills; - Confidence to handle difficult conversations with patients, relatives and carers; - Attention to detail; - Ability to work effectively in a busy team, adjust to change and motivate others; - Good IT skills including Microsoft packages; - Ability to work independently and as part of a team; - Good customer service

Desirable: - Reception experience

Essential: - Good standard of general education i.e. at least 5 GCSE's at grade C or above; - ECDL, or equivalent qualification or experience of using computer systems and following Microsoft office packages - Word, Excel and Outlook

Desirable: - Administrative qualification or working towards e.g. NVQ level 2, or equivalent qualification or experience