Radiology Administration Assistant

• Act as the first point of contact for patients and visitors dealing with routine enquiries and act as necessary liaising with others as appropriate.
• Booking in patients for their appointments.
• Processing of referrals in line with Departmental guidelines.
• Maintain an efficient and comprehensive administrative service, including photocopying, providing support to the departments and other team members as requested.
• Utilise relevant Trust IT systems, as determined by the role, ensure all relevant patient data is collected and input accurately in line with Trust guidelines. These systems may include IPM, CRRS, Opera, CRIS, Ultra, Respond, IMPAC etc.
• Maintain both manual and electronic filing systems and databases, as required by the department and Trust policies, ensuring all documents are accurately and appropriately archive.

University Hospitals Coventry and Warwickshire NHS Trust, rated as good by the Care Quality Commission, is one of the largest teaching Trusts in the UK.

We are extremely proud of our employees across our hospital sites, with high quality patient care at the heart of everything we do.

Boasting some of the most modern facilities in Western Europe, the Trust is renowned for being at the forefront of research and innovation as part of its blossoming reputation as a worldwide leader in healthcare.

We are proud to be recognised as a Pathway to Excellence designated organisation - please click the link for further details about this prestigious award. Pathway To Excellence - University Hospitals Coventry & Warwickshire (uhcw.nhs.uk)

By joining our exciting journey, you will form part of a passionate, talented team and will be able to access a wide range of learning and development opportunities. There has never been a better time to join our team.

The Trust is committed to building an organisation that makes full use of the talents, skills, experience, and different perspectives available in our diverse society. We want everyone to feel they are respected, valued, can achieve their potential and receive the most appropriate and relevant care. We will create an environment where the equality and human rights principles of fairness, respect, equality, dignity and autonomy are promoted and are part of the organisation's core values.

Essential: - oRSA/OCR II or equivalent typing/word processing oKey Skills Level 2 in literacy and numeracy or equivalent

Essential: - oExperience in customer facing role. oExperience in working in a busy administrative environment

Essential: - oWorking knowledge of Microsoft Outlook, Word and Excel. oGood understanding of general office procedures

Desirable: - oAwareness of current issues within the NHS

Essential: - oMaintains a prominent level of accuracy. oGood level of verbal and written communication oGood organisation skills oEmpathetic approach in resolving enquiries. oAble to prioritise and organise own workload. oAble to track information. oAble to recognise issues and refer where appropriate. oAble to manage difficult and distressing situations effectively

Desirable: - oAudio-typing skills oExperience of NHS IT systems

Essential: - oMust be able to demonstrate behaviours consistent with the Trust's values. (As detailed in UHCW's Values in Action document below) oApplicants applying for job roles with managerial responsibility will be required to demonstrate evidence of promoting equal opportunities through work experience