Receptionist / Care Navigator

Duties can include, but are not limited to:

• greeting and directing patients,
• the effective use of the appointment system including booking appointments,
• the processing of information (electronic and hard copy) in a timely manner and in accordance with current policies,
• assisting patients as required and supporting the administration team with patient registration,
• acting as the central point of contact for patients,
• responsibility for the distribution of information, messages and enquiries for the clinical team,
• liaising with multi-disciplinary team members and external agencies such as secondary care and community service providers.

If

you would like to find out more information about this role, please see the

attached job specification.

Kingswood Medical Centre is a friendly practice, based in Basildon, and looking after 10,500 patients. We are part of Mid and South Essex ICB, and West Basildon Primary Care Network (PCN). The practice is committed to delivering high quality patient care which requires us to have a supportive and cohesive team. We are incredibly proud of how we provide care for our patients. We are rated as CQC Good and are a high QOF achieving practice.

We have good appointment access and a strong teamwork ethos that includes an established clinical and administrative team.

For further information, please visit our website:Kingswood Medical Centre

Essential: - Adaptable and friendly, with strong administration, time management and organisational skills.; - An excellent communicator able to work in a confidential and discreet manner.; - Able to "think on their feet" in a busy working environment.; - Able to work hard and maintain a high level of attention to detail, when under pressure.; - Able to work as part of a multi-disciplinary team, as well as comfortable working independently.