Receptionist / Care Navigator
Primary Care CareersBeccles, East of England
Overview
This is a NHS role (fixed-term) with Primary Care Careers based in Beccles. The advertised salary is £13.23. Applications close on 30 October 2026. GovJobs has indexed this vacancy from its official source — use the apply button to view the full advert and apply directly.
Job description
eccles Medical Centre is looking to recruit a receptionist/care navigator to join our team on a part-time basis, for 20 hours a week. The care navigat...
- Deliver care navigation as a core function of the role, acting as the first line of contact for patients.
- Use the I.C.E. model (ideas, concerns, expectations) to gather essential information from patients.
- Ensure patients are directed to the right place, right person, at the right time, utilising in-house protocols, procedures, and online consultation tools as appropriate.
- Provide consistently high standards of customer service and maintain professionalism in all patient interactions.
- Work collaboratively across the wider practice, supporting colleagues in a flexible and integrated manner.
If you would like to find out more information
about this role, please do not hesitate to get in contact with us.
Beccles Medical Centre is an established GP surgery, in the Suffolk market-town of Beccles. The practice has a list size of approximately 20,000 patients. We have 6 partners, and just over 100 additional staff. We are a GP training practice and also host other students studying at the nearby University of East Anglia. We work very closely with our PCN. Our mission is to provide high quality healthcare with respect and compassion, ensuring that the patients are at the heart of everything we do.
Essential: - In-depth SystmOne familiarity, with aspects of the GMS contract GCP trained; - Customer care experience; - Excellent IT skills, including spreadsheets; - Mathematics and English language GCSEs grade 4 / C; - Relaxed, positive and friendly manner; - Tolerant, empathetic and caring approach; - An understanding, acceptance and adherence to the need for strict confidentiality, and equality and diversity; - Committed to own professional development and a willingness to obtain necessary training and participate in on-going development; - Flexibility and ability to adapt to change; - Confident in dealing with sensitive and difficult situations with staff and patients; - Ability to work autonomously, be self-directed, work on own initiative and take responsibility for managing own workload as well as working effectively within a multi- disciplinary team
Desirable: - Willing to work extra hours to provide sickness/holiday relief; - Data analysis experience, within primary care; - Training in QI methodology
How this role compares
There are 13,012 NHS roles open across the UK on GovJobs right now, 1,295 of them in East of England.
You have 9 days left to apply. NHS adverts we hold typically run for around 46 days, so this is a shorter window than usual.
Primary Care Careers has 80 other vacancies open on GovJobs, with a breakdown of what they pay and the kinds of roles they recruit for.
These figures are calculated from the vacancies GovJobs currently holds, not from official pay statistics. They are a guide to the market, not a valuation of this post.
How to apply
GovJobs does not take applications or send your details to the employer. Use the apply button to open the official Nhs Jobs advert, then check the employer's instructions, attachments, person specification and closing time before applying.
This listing was last checked on 21 Oct 2026, 06:06. If the official advert has changed or closed, report it and we will review the listing.
Why this listing is on GovJobs
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The source for this role is Nhs Jobs. Applications stay on the official employer or source website, not on GovJobs.