Receptionist
Tees Esk and Wear Valleys NHS Foundation TrustDurham, North East
Overview
This is a NHS role (permanent) with Tees Esk and Wear Valleys NHS Foundation Trust based in Durham. The advertised salary is £25,272. Applications close on 12 October 2026. GovJobs has indexed this vacancy from its official source — use the apply button to view the full advert and apply directly.
Job description
We require a friendly, positive thinking, organised and motivated individual to work as a Receptionist - within the Trusts Hotel Services Team. The ro...
Candidates must be able to follow and work within defined procedures and have the ability to communicate face to face and by telephone in a helpful manner. You will be required to demonstrate a high level of customer service skills when dealing with potentially distressing situations. Good organisational and time management skills including ability to prioritise effectively are a must.
You will need to be passionate and enthusiastic aboutputting patients at the heart of everything you do. You will be working in a multi-professional team and will need to be able to think on the spot and be empathetic. You will be passionate about our business, creating a culture of continuous improvement.
The post holder will be based at Lanchester Road Hospital and will be required to work shifts between the hours of 07:00am and 8:00pm including weekends.
You should be highly motivated, reliable, and flexible also willing to work at short notice as there may be opportunities for extra hours.
Experience of working or volunteering in a mental health and learning disabilities environment is desirable.
- ITQ Level 2 or equivalent qualification
- NVQ Level 2 in Customer Service (or to be completed within agreed timescale)
- Key skills in literacy and numeracy Level 2 / GCSE in Maths and English grade C or above
We are the Mental Health & Learning Disability NHS Trust for County Durham and Darlington, Teesside, North Yorkshire, York and Selby.
From education and prevention, to crisis and specialist care --our talented and compassionate teams work in partnership with our patients, communities and partners to help the people of our region feel safe, understood, believed in and cared for.
We nurture the recovery journey of anyone in need of our help. In Our Trust, everyone has a say in how they are supported and treated because we listen to every person in our care until they feel understood. Our patients, their families and carers work together with us towards better mental health.
We're committed to new thinking that improves the wellbeing of our region. We connect with our communities and partners to get mental health care right, in areas that really need it.
We won't rest until everyone in our region has the mental health care they need, to lead their best possible life.
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Essential: - NVQ Level 2 in Customer Service (or to be completed in agreed timescale); - Key skills in literacy and numeracy Level 2 or O Level / GCSE in Maths and English grade C or above; - ITQ Level 2 or equivalent qualification
Desirable: - Diploma/NVQ Level 2 Business Administration
Essential: - Experience of working in an administrative role
Desirable: - Experience working in mental health setting
Essential: - Working knowledge of Microsoft Office applications (Word, Excel and Outlook); - Understanding of confidentiality and the associated legal and policy requirements; - Must be able to follow and work within defined procedures; - Demonstrate good customer service skills when dealing with potentially distressing situations; - Ability to communicate face to face and by telephone in a helpful manner; - Demonstrate good organisational skills and time management skills including ability to prioritise effectively
Essential: - Able to work in accordance with the Staff Compact and Trust Values; - Able to work flexibly and co-operatively as part of a team; - Able to remain calm and productive under pressure; - Committed to continual quality and service improvement; - Self-aware and committed to personal development; - Ability to cope with routine tasks with attention to detail; - Ability to work using own initiative and without supervision; - Committed to promoting a positive image of people with mental health conditions and learning disabilities
How this role compares
We hold 349 NHS vacancies in North East that publish a salary, and their median advertised starting figure is £32,073. This role pays less than about 93% of them.
There are 12,785 NHS roles open across the UK on GovJobs right now, 618 of them in North East.
You have 9 days left to apply. NHS adverts we hold typically run for around 59 days, so this is a shorter window than usual.
Tees Esk and Wear Valleys NHS Foundation Trust has 68 other vacancies open on GovJobs, with a breakdown of what they pay and the kinds of roles they recruit for.
These figures are calculated from the vacancies GovJobs currently holds, not from official pay statistics. They are a guide to the market, not a valuation of this post.
How to apply
GovJobs does not take applications or send your details to the employer. Use the apply button to open the official Nhs Jobs advert, then check the employer's instructions, attachments, person specification and closing time before applying.
This listing was last checked on 2 Oct 2026, 01:11. If the official advert has changed or closed, report it and we will review the listing.
Why this listing is on GovJobs
GovJobs indexes public-sector vacancies from official sources, normalises the title, employer, location, salary and deadline, and links back to the source so you can verify the advert yourself.
The source for this role is Nhs Jobs. Applications stay on the official employer or source website, not on GovJobs.