Receptionist, Urology
Ashford & St. Peter's Hospitals NHS Foundation TrustChertsey, Surrey, South East
Overview
This is a NHS role (fixed-term) with Ashford & St. Peter's Hospitals NHS Foundation Trust based in Chertsey, Surrey. The advertised salary is £26,618. Applications close on 23 October 2026. GovJobs has indexed this vacancy from its official source — use the apply button to view the full advert and apply directly.
Job description
An exciting opportunity has arisen for a full-time Receptionist to join our Outpatient team at Ashford and St Peter's Hospitals. The post includes cov...
To ensure that all Patients, Visitors and staff are greeted in a friendly, welcoming and efficient manner.
Using Cerner/SSC to update patient details and register patient attendance.
To follow necessary procedures to ensure clinical / nursing staff are aware of the patient's arrival. Patients will be directed to the correct waiting area by reception staff.
Ensure all appointments are in the correct episodes and make corrections if necessary.
Escalate to services where outcomes & attendances have not been recorded.
To deal appropriately, calmly, and courteously with telephone enquiries regarding appointments and make necessary amendments. Providing advice and guidance to patients, patient's relatives, staff and other healthcare colleagues on appointments and other Trust Services.
To support the department and organisation by carrying out any other duties that reasonably fit within the broad scope of a job of this grade and type of work.
Using Cerner/SSC to update patient details and register patient attendance.To follow necessary procedures to ensure clinical / nursing staff are aware of the patients arrival. Patients will be directed to the correct waiting area by reception staff.Ensure all appointments are in the correct episodes and make corrections if necessary.Escalate to services where outcomes & attendances have not been recorded.To deal appropriately, calmly, and courteously with telephone enquiries regarding appointments and make necessary amendments. Providing advice and guidance to patients, patients relatives, staff and other healthcare colleagues on appointments and other Trust Services.To support the department and organisation by carrying out any other duties that reasonably fit within the broad scope of a job of this grade and type of work.
Ashford and St. Peters Hospitals NHS Foundation Trust is the largest provider of acute hospital services to Surrey residents, serving a population of 410,00 people and employing approximately 4,800 staff.
Our vision is to provide an outstanding experience and best outcomes for patients and the team. We are committed to providing continuous professional development and flexibility to deliver our workforce plan.
We are part of a collaborative Group with the Royal Surrey NHS Foundation Trust. As part of this partnership, colleagues may occasionally work across both organisations to support shared services, development opportunities and patient care.
St Peter's Hospital delivers complex medical and surgical care, maternity and emergency services. Day and orthopaedic surgery, ophthalmology and outpatient services are delivered at Ashford Hospital. Additional services are delivered at Woking Community Hospital.
Our Values provide us with the behaviours we respect and can commit to. By living our values through our everyday interactions, we can build a stronger, more resilient, and forward- thinking organisation, guiding us to achieve success and make a positive impact on how we deliver our services.
We can offer you the full range of NHS benefits and discounts.
Please note that adverts may close early, so early application is encouraged.
For more information about careers at ASPH please visit:www.asph-careers.org
Essential: - Educated to GCSE 'C' standard, or equivalent, including English and Maths.
Essential: - Administration / Reception experience. Customer Service experience. oTelephone and face-to-face contact with clients and other people at all levels.
Desirable: - oExperience of working within the NHS or other Health industries.
Essential: - Customer service focus. Always puts patients first. Willing and able to take personal responsibility. Demonstrates passion for excellence. Supports and promotes equality and diversity
Essential: - oFamiliar with Microsoft Office. Excellent communication skills. Ability to empathise and reassure patients. Problem solving and initiative. Calm, confident and able to work well under pressure.
Desirable: - Experience of Trust IT systems (e.g. Cerner/Millennium, Evolve, DictateIT)
How this role compares
We hold 1,160 NHS vacancies in South East that publish a salary, and their median advertised starting figure is £39,959. This role pays less than about 79% of them.
There are 13,012 NHS roles open across the UK on GovJobs right now, 1,943 of them in South East.
You have 2 days left to apply. NHS adverts we hold typically run for around 46 days, so this is a shorter window than usual.
Ashford & St. Peter's Hospitals NHS Foundation Trust has 32 other vacancies open on GovJobs, with a breakdown of what they pay and the kinds of roles they recruit for.
These figures are calculated from the vacancies GovJobs currently holds, not from official pay statistics. They are a guide to the market, not a valuation of this post.
How to apply
GovJobs does not take applications or send your details to the employer. Use the apply button to open the official Nhs Jobs advert, then check the employer's instructions, attachments, person specification and closing time before applying.
This listing was last checked on 21 Oct 2026, 01:06. If the official advert has changed or closed, report it and we will review the listing.
Why this listing is on GovJobs
GovJobs indexes public-sector vacancies from official sources, normalises the title, employer, location, salary and deadline, and links back to the source so you can verify the advert yourself.
The source for this role is Nhs Jobs. Applications stay on the official employer or source website, not on GovJobs.