Receptionist/Admin

At Operose Health, the role of Receptionist/Admin is crucial in delivering exceptional primary care services. The position offers a permanent job opportunity based in Barking, with a salary of £25,838. The job includes responsibilities such as managing patient queries, handling appointment requests, maintaining patient records, and ensuring confidentiality. Operose Health supports its employees with 27 days of annual leave plus bank holidays, access to learning management systems, and opportunities for specialization. Additional benefits include a car benefit scheme for electric vehicles, cycle to work scheme, travel season ticket loans, and discount cards. Employee wellbeing is prioritized with services like free yoga videos and a wellbeing app.

• 27 days annual leave plus bank holidays pro rata.
• Access to our bespoke learning management system and annual formative clinical assessments to support competency development.
• The benefits of working with an at scale provider of primary care means that we lots of opportunities for our colleagues to specialise and develop.
• Car benefit scheme specialising in electric vehicles.
• Cycle to work scheme.
• Travel season ticket loans
• Discount cards.
• Employee wellbeing services including free yoga videos and employee wellbeing app.

Job Introduction

Job title: Receptionist/Administrator

Location: Victoria Medical Centre, IG11

Salary: £24,960.00

Hours: 37.50

Help us to deliver great primary care by improving access, outcomes and patient experience.

At Operose Health, we delivery local primary care, at scale. It is our purpose to improve access, outcomes and patient experience. Our colleagues live our values and our empowered to be the best they can be for our patients, and each other because we CARE.

Caring

We listen and through compassion, understanding and a willingness to keep an open mind, we support and empower people to have a healthier future.

Ambitious

Through determination and our passion for transforming the patient experience, we continue to redefine and revolutionise the future of primary care.

Resourceful

Creative, agile, with a devotion for lifelong learning, we go above and beyond to improve the quality of our services.

Excellence

We strive to do the best we can do and be the best we can be for our patients, employees and NHS partners.

As a valued member of the Operose Health team, your key duties will include:

• Responding to patient queries and liaising with the wider primary care team as well as managing appointment requests, signposting patients to our range of services and maintaining patient records and confidentiality.
• Emailing, scanning and coding clinical correspondence.
• Processing prescriptions requests.
• Utilising other information systems to support efficient workflow processes.

• Reception or customer care experience is essential as well as an excellent communicator both spoken and written.
• Must have basic PC skills such as Word, Excel and email.
• Able to work within processes, procedures and maintain confidently and data security.
• Previous experience of working in the NHS is welcome but not essential.

Operose Health is a leading provider of primary care services, emphasizing access, outcomes, and patient experience. They operate on a large scale, which allows for numerous opportunities for specialization and career development for colleagues. The organisation values CARE - Caring, Ambitious, Resourceful, and Excellence, striving to empower their team to be the best for patients, employees, and NHS partners. Through compassion, determination, creative adaptability, and a commitment to excellence, Operose Health aims to revolutionize primary care while improving the quality of its services for a healthier community.

Essential: - Reception or customer care experience is essential. Must be an excellent communicator, both spoken and written. Basic PC skills such as Word, Excel and email. Able to work within processes, procedures and maintain confidentiality and data security. Previous experience of working in the NHS is welcome but not essential.