Receptionist/Administrator

As a valued member of the Operose Health team, your key duties will include responding to patient queries, liaising with the wider primary care team, managing appointment requests, and maintaining patient records and confidentiality. You will be emailing, scanning, and coding clinical correspondence, processing prescription requests, and using information systems to support workflow processes. The ideal candidate should have reception or customer care experience and must be an excellent communicator both spoken and written, with basic PC skills in Word, Excel, and email. Previous experience in the NHS is welcome but not essential.

Job title:Receptionist/Administrator

Location:Silver End Surgery

Salary: £25,838 (£13.25 per hour)

Hours:20 (Monday, Tuesday, Thursday and Friday)

Help us to deliver great primary care by improving access, outcomes and patient experience.

At Operose Health, we delivery local primary care, at scale. It is our purpose to improve access, outcomes and patient experience. Our colleagues live our values and our empowered to be the best they can be for our patients, and each other because we CARE.

Caring

We listen and through compassion, understanding and a willingness to keep an open mind, we support and empower people to have a healthier future.

Ambitious

Through determination and our passion for transforming the patient experience, we continue to redefine and revolutionise the future of primary care.

Resourceful

Creative, agile, with a devotion for lifelong learning, we go above and beyond to improve the quality of our services.

Excellence

We strive to do the best we can do and be the best we can be for our patients, employees and NHS partners.

Main Responsibilities: As a valued member of the Operose Health team, your key duties will include:

• Responding to patient queries and liaising with the wider primary care team as well as managing appointment requests, signposting patients to our range of services and maintaining patient records and confidentiality.
• Emailing, scanning and coding clinical correspondence.
• Processing prescriptions requests.
• Utilising other information systems to support efficient workflow processes.

Ideal Candidate: What we look for in new colleagues:

• Reception or customer care experience is essential as well as an excellent communicator both spoken and written.
• Must have basic PC skills such as Word, Excel and email.
• Able to work within processes, procedures and maintain confidently and data security.
• Previous experience of working in the NHS is welcome but not essential.

• 27 days annual leave plus bank holidays pro rata.
• Access to our bespoke learning management system and annual formative clinical assessments to support competency development.
• The benefits of working with an at scale provider of primary care means that we lots of opportunities for our colleagues to specialise and develop.
• Car benefit scheme specialising in electric vehicles.
• Cycle to work scheme.
• Travel season ticket loans
• Discount cards.
• Employee wellbeing services including free yoga videos and employee wellbeing app.

Operose Health is focused on delivering local primary care at scale; their purpose is to improve access, outcomes, and patient experience. With a foundation rooted in core values, Operose Health empowers its colleagues to embody the essence of CARE through Compassion, Ambition, Resourcefulness, and Excellence. They aim to transform the patient experience by continually redefining and revolutionising the future of primary care. This ambitious pursuit is facilitated by a devoted commitment to listening, understanding, and supporting individuals toward a healthier future. Operose Health strives for excellence in services for patients, employees, and NHS partners.

Essential: - Reception or customer care experience is essential, with excellent communication skills both spoken and written. Basic PC skills in Word, Excel, and email are required. Previous experience working in the NHS is advantageous but not mandatory.