Receptionist/Team Clerk

*Process internal and external referrals received into the Admin Office

*To provide comprehensive cover as the team's receptionist when required. Being the first point of contact for all telephone calls into the team, and visitors.

*Ensuring all administrative processes including the handling of patient medical records, electronic systems and filing systems within the team are adhered to at all times.

*To undertake typing for the team.

*Use initiative, planning and organisational skills that this position demands in the delivery of general administrative duties

*Provide first point of contact for Service Users ensuring that opt in letters and appointments are booked within timeframes. The role will necessitate confidentiality at all times

*Flexibility to provide cover for colleagues during breaks, holidays, sickness and training.

*Any other duties commensurate with the post.

*To receive complex incoming and outgoing correspondence via telephone calls and emails from service users and carers

*Coordinate and organise actions arising from correspondence and ensure prompt and efficient response

*To provide adopt flexibility working within the team to provide relevant cover for colleagues during periods of annual leave and other absence, as and when required.

*To identify and escalate appropriate urgent matters to the leadership team.

*To undertake any additional projects for the Administration Manager or Team Manager as required and within the boundaries of the banding.

Further information about the Trust and this role can be found on the Job Description and Person Specification document attached. It is important to us that we ensure our recruitment processes are accessible and inclusive to everyone - if as a potential candidate you are concerned a person specification may prevent or restrict your application for employment as a result of unintentional barriers on the grounds of your sex, race, age, sexual orientation, religion/belief or disability please initially contact the Trust's Recruitment team - detailed in the advert. The Trust will seek to resolve this issue wherever possible.

We are happy to talk Flexible Working - all requests for flexible working options can be discussed as part of the interview process.

Hampshire and Isle of Wight Healthcare NHS Foundation Trust provides joined-up mental and physical healthcare for around two million people across our communities. With over 13,000 staff working in the community and local hospitals, we deliver care at every stage of life, helping people live their best and healthiest lives.

Our mental health services include community-based support and early intervention in psychosis (EIP) for both adults and young people, alongside a network of specialist inpatient wards covering forensic, learning disability, eating disorder and older person's care.

We deliver extensive physical health services too, from urgent community response teams helping frail and older patients remain safely at home, to hospitals at home teams providing acute-level care in familiar surroundings. Our neurological services offer rehabilitation and treatment for conditions including Multiple Sclerosis, Parkinson's Disease, Motor Neurone Disease, Head Injury, Cerebral Palsy and Stroke. Across Hampshire, our community hospitals provide inpatient rehabilitation as a step down from acute care, and our dedicated teams also staff Treetops Sexual Assault Referral Centre in Portsmouth, offering expert, compassionate support.

Everything we do is underpinned by our CARE values of compassion, accountability, respect and excellence

Essential: - *Good standard of general education.; - *Excellent standard of written and oral English; - *Proficient in typing.; - *To be competent in a range of computer software.

Desirable: - NVQ 2 in Business Administration (or equivalent);; - RSA II in Word Processing (or equivalent);