Senior Admin Assistant Band 3
Kingston and Richmond NHS Foundation TrustKingston Upon Thames, London
Overview
This is a NHS role (fixed-term) with Kingston and Richmond NHS Foundation Trust based in Kingston Upon Thames. The advertised salary is £30,630 to £32,346. It is an Band 3 post. Applications close on 26 October 2026. GovJobs has indexed this vacancy from its official source — use the apply button to view the full advert and apply directly.
Job description
We are looking to recruit a motivated administrator who enjoys working as part of a supportive, tight-knit team and strives to provide great assistanc...
The successful applicant will work with our team to provide administrative services to the physiotherapy and hand therapy department at Kingston Hospital; primarily the management of patient appointments and clinical diaries, but also in more general administrative duties.
The post holder will ensure high levels of patient and clinician satisfaction by being an accessible, customer-focused and knowledgeable point of contact.
This role will ideally suit those with experience within a customer services environment or call centre background with a passion for providing the best possible service to our patients and service users.
*Please see the attached supporting document/s (JD) which contains more information about the role in the job description and person specification*
NB: ensure any supporting statements align with the job description and person specification, as your application will be assessed against these criteria.
Development and staff wellbeing
Your growth and happiness matters to us. After all, we can't expect the best from you if we don't invest in your development and nurture your wellbeing. From the moment you join us, we're committed to fostering your professional and personal development within a supportive, empowering environment. Whether you're just starting your career or looking to advance further, we provide you with the tools and opportunities you need to succeed. We actively support colleagues to take part in research, quality improvement and innovation, whatever their role or level in the organisation.
To support your wellbeing, we offer an extensive range of resources, including an on-site staff nursery at Kingston Hospital, wellbeing practitioners, wellbeing classes, dedicated staff physiotherapist, comprehensive occupational health services, 24/7 employee assistance programme, and a range of other support and activities.
We also take every opportunity to thank and recognise the work our teams do, through weekly 'shoutouts' and patient feedback, monthly and annual awards.
Wherever you work across our organisation, we look forward to welcoming you.
Essential: - GCSE or equivalent in English and Maths, grades A-C; - A-level, or NVQ Level 4 in Business Administration/Customer Care or acquired equivalent experience; - Customer services qualification via an Apprenticeship
Desirable: - Computer Literacy Course5
Essential: - Use of full range of IT systems and patient data systems.; - Scheduling management; e.g. appointment / clinic booking; - Work within a healthcare setting
Desirable: - Complaints handling; - NHS work experience
Essential: - Accurate data entry, typing and checking skills; - Ability to produce letters / reports using Word and Excel; - Excellent interpersonal skills; - Ability to plan, prioritise and delegate workload; - Ability to use own judgement to resolve problems and queries competently, including those of a sensitive and confidential nature; - Ability to initiate & co-ordinate change to own working practices
Essential: - Good knowledge of speciality specific patient pathways; - Understanding of patient priorities and performance targets related to appointments and waiting times; - Thorough knowledge of healthcare administrative systems and processes
Desirable: - Understanding of Primary Care, GP and community services; - Basic knowledge of medical terminology
How this role compares
We hold 1,237 NHS vacancies in London that publish a salary, and their median advertised starting figure is £46,149. This role pays less than about 88% of them.
There are 13,012 NHS roles open across the UK on GovJobs right now, 1,697 of them in London.
You have 5 days left to apply. NHS adverts we hold typically run for around 46 days, so this is a shorter window than usual.
Kingston and Richmond NHS Foundation Trust has 13 other vacancies open on GovJobs, with a breakdown of what they pay and the kinds of roles they recruit for.
These figures are calculated from the vacancies GovJobs currently holds, not from official pay statistics. They are a guide to the market, not a valuation of this post.
How to apply
GovJobs does not take applications or send your details to the employer. Use the apply button to open the official Nhs Jobs advert, then check the employer's instructions, attachments, person specification and closing time before applying.
This listing was last checked on 21 Oct 2026, 01:06. If the official advert has changed or closed, report it and we will review the listing.
Why this listing is on GovJobs
GovJobs indexes public-sector vacancies from official sources, normalises the title, employer, location, salary and deadline, and links back to the source so you can verify the advert yourself.
The source for this role is Nhs Jobs. Applications stay on the official employer or source website, not on GovJobs.