Senior Domestic Supervisor

As our Senior Supervisor, you will be responsible for the effective delivery and oversight of:o Cleaning services across clinical and non-clinical areaso Deep cleaning services, Discharge cleaning serviceo Infection Prevention and Control through targeted cleaning activitieso Staff wellbeing, including welfare meetings, Occupational Health referrals and risk assessmentso Staff Rotas, Service compliance, systems and procedureso Environmental walkabouts to monitor standards and drive improvements

1. Operational Service Delivery

Support the delivery of domestic and deep clean services in line with service specifications, Trust procedures and the National Standards of Healthcare Cleanliness. Ensure adequate staffing levels are maintained to deliver high quality services, including reactive and emergency cleaning responses. Coordinate daily work allocation, cleaning schedules and rotas to ensure continuity and consistency of service delivery. Participate in and support rapid response and emergency cleaning requirements as required. Ensure services are delivered efficiently, making effective use of resources while maintaining safety and quality standards.

2. Leadership, Supervision and Staff Support Provide day to day supervision, guidance and support to domestic and deep clean staff, and support Domestic Supervisors in the effective management of their teams. Promote positive performance, attendance, conduct and wellbeing in line with Trust policies and the NHS People Promise. Support staff induction, training, ongoing development and refresher training to ensure competence, compliance and service continuity. Support the training of clinical teams in relation to cleaning responsibilities, in line with the National Standards of Healthcare Cleanliness. Conduct return to work discussions and attendance support processes, including phased returns, risk assessments, Occupational Health referrals and staff wellbeing initiatives, liaising with the Deputy Support Services Manager as appropriate. Arrange and conduct stages of the management of attendance process in accordance with Trust policy and procedures. Support recruitment activities using the Trusts e recruitment system (Trac), including shortlisting, coordination of interviews and onboarding processes, in line with Trust guidance. Undertake regular one to one meetings and development reviews with Domestic Supervisors and domestic/deep clean staff to support performance, development and engagement. Foster an inclusive, respectful and supportive working environment that values diversity, promotes equality and complies with Trust Equality and Diversity Policy.

3. Quality, Audit and Infection Prevention Monitor cleaning standards through routine audits, inspections and electronic monitoring systems, working in partnership with Infection Prevention and Control teams. Ensure timely follow up of audit actions and contribute to service improvements where standards fall below expected levels. Undertake regular ward and departmental visits to monitor quality, address concerns and provide operational support. Contribute to investigations and responses to complaints, incidents and feedback related to cleaning services, identifying learning opportunities and supporting continuous improvement.

4. Communication and Partnership Working Act as a point of contact for operational cleaning matters, responding to enquiries in a professional, courteous and timely manner. Communicate effectively with colleagues, patients, visitors and stakeholders to support service delivery and maintain positive working relationships. Work collaboratively with clinical and non clinical teams to support cleaning requirements and service developments. Hold service meetings, toolbox talks and staff briefings to ensure clear communication, engagement and awareness.

5. Training, Competence and Development Deliver or support operational training, including the safe use of cleaning equipment, products and approved cleaning procedures. Provide guidance and advice to staff to support safe working practices, health and safety compliance and service quality. Maintain own knowledge, skills and mandatory training requirements, including the effective use of IT and electronic monitoring systems relevant to the role.

6. Health, Safety and Risk Management Ensure staff work in compliance with health and safety legislation, COSHH requirements and local risk assessments. Support the reporting, investigation and follow up of incidents and near misses using Trust reporting systems. Promote a culture of safety and take appropriate action to address unsafe practices or environments, escalating concerns where required.

7. Resources and Stock Control Support the management of stock control, ordering and distribution of cleaning consumables and equipment. Ensure equipment is used correctly, maintained appropriately and reported promptly for repair or servicing as required. Contribute to the accurate completion and maintenance of departmental records, including rotas, stock usage and operational documentation.

8. Operational DecisionMaking and Escalation Work within Trust and departmental policies, procedures and guidelines, using initiative to resolve routine operational issues. Escalate complex, sensitive or high risk issues to the Deputy Support Services Manager as appropriate.

9. Work Environment and Demands The role requires regular movement across clinical and nonclinical areas of the Trust. The post holder may occasionally work in demanding environments, including checking or supporting cleaning in patient care areas requiring enhanced infection prevention measures, and in areas with higher levels of dust or pest issues, supported by appropriate training and controls. Physical activity may include demonstrating cleaning techniques, operating cleaning equipment and handling supplies. The role involves managing competing priorities and responding to interruptions within a busy operational environment.

The Christie is one of Europe's leading cancer centres, looking after more than 64,000 patients a year. We are based in Manchester and serve a population of 3.2 million across Greater Manchester & Cheshire, but as a national specialist around 25% patients are referred to us from other parts of the country.

We are the largest radiotherapy provider in the NHS with one in 20 treatments delivered at The Christie. We have up to 15 linear accelerators operating across our network of sites. We operate the largest chemotherapy unit in the UK on our main site and treatments are also provided at 13 other networked sites, and in patients homes. And as a specialist tertiary surgical centre, we focus on rare cancers, complex procedures, and multidisciplinary approaches to cancer surgery, specialising in colorectal, peritoneal, gynaecological, urological and plastic surgery.

We are also an international leader in research, with world first breakthroughs for over 100 years. We have been named by the UK's National Institute for Health Research (NIHR), as one of the best hospitals providing opportunities for patients to participate in clinical research studies, with more than 800 studies open at any time, caring for over 3,000 patients.

Essential: - NVQ Level 4 (or equivalent) in Cleaning, Facilities, Supervision or Customer Services or equivalent demonstrable experience; - Functional Skills Level 2 / GCSE (or equivalent) in English

Desirable: - Willingness to work towards NVQ Level 5 or equivalent in cleaning and support services

Essential: - Experience working within cleaning, domestic, facilities or support services; - Experience of supervising staff, including rota allocation and service coordination; - Experience of maintaining service standards in a regulated or operational environment; - Experience managing attendance/wellbeing issues

Desirable: - Previous experience working within a healthcare or NHS environment

Essential: - Effective verbal and written communication skills; - Ability to manage routine performance or conduct issues in line with Trust policies; - Ability to remain calm in a busy environment; - Basic IT skills relevant to the role (e.g. email, e-rostering, monitoring systems)

Desirable: - Familiar with Synbiotix monitoring systems.

Essential: - Cleaning methods, equipment and safe systems of work; - Infection Prevention and Control principles; - Health & Safety and COSHH requirements; - Equality, Diversity and Inclusion principles

Desirable: - Awareness of National Standards of Healthcare Cleanliness

Essential: - Professional, reliable and flexible approach to work; - Supportive and inclusive management style; - Commitment to patient-focused services and high standards; - Demonstrates Trust values and behaviours, including respect and inclusion

Desirable: - Evidence of champion diversity and inclusion

Essential: - Must be able to work unsocial hours and demonstrate flexibility to meet service needs