Service Manager-Planned Care Division

You will assist the Head of Operations in addressing the Trust's strategic and operational agenda as it relates to the services concerned and will oversee day to day service management issues, liaising with departments and teams as required.

You will deputise for the Head of Operations as required.

The role requires an individual with a relevant professional qualification and experience in the management of people and services.

You will promote the service and manage partnership relations with stakeholders working with other Service Managers and Operational Managers.

You will plan and oversee the implementation of the service improvement and development agenda to meet the Elective Recovery national target.

You will ensure compliance with clinical and operational standards and contractual requirements ensuring regular reporting to all stakeholder groups as required by the Divisional Board.

At East and North Hertfordshire NHS Trust, we are proud of the range of general & specialist services we provide & our 6,000 or so dedicated staff ensure our patients get the best care. Our ability to be flexible & innovative in the way in which we work and deliver our services to our catchment has never been more important than it is now.

• The Lister Hospital, Stevenage
• New Queen Elizabeth II (New QEII), Welwyn Garden City
• Hertford County, Hertford
• Mount Vernon Cancer Centre (MVCC), Northwood

We have ambitious plans to become an outstanding, patient-led Trust where dedicated staff provide high-quality, compassionate care to our patients. We continue to undergo significant transformation; our staff & patients are at the heart of delivering this ambitious agenda.

We understand that finding and starting a new job is an important life decision. If you need reasonable adjustments for a disability, or a life event, such as menopause - so that we can consider your application fairly & to get the best out of you during the selection process, please let us know.

We are committed to a positive work life balance for our employees. Employees are entitled to seek to work flexible working patterns & we are committed to listen and consider all requests. Such requests, of course, have to be made & considered formally, & will need to be balanced against service needs, but our starting point will always be to find ways to support making them happen.

Essential: - University Degree of Equivalent experience; - Management qualification or equivalent experience

Desirable: - Evidence of continuing development

Essential: - Staff management, including sickness absence, appraisals and performance; - Team working; - Project work

Desirable: - NHS experience including experience in managing waiting lists and understanding of NHS standards; - Financial and activity management

Essential: - Excellent communication and presentation skills; - Excellent verbal/written and interpersonal skills; - Practical and creative approach to problem solving; - Ability to work on own initiative and as part of a team; - Ability to meet deadlines and manage varied workload; - Understand and practice confidentiality, tact and diplomacy; - Ability to cope with stress and work well under pressure; - Ability to communicate with and get on with a wide range of people from all disicplines; - Awareness of limitations and experience of role

Essential: - IT including Microsoft Word, Excel, Access, Outlook, Performance and Change Management; - Current NHS issues

Desirable: - Budget setting; - PAS or similar patient access system

Essential: - Experience and evidence of engagement around the equality, diversity and inclusion agenda. Able to actively support the development of a culture that recognises and promotes equality, values diversity, and actively leads by example in deploying these qualities. Understands the impact on equality, diversity and inclusion issues in all aspects of service delivery and planning; - Role model our Trust values every day; - Ability to travel for cross site working or to attend when on call